Protecting your identity

Stay safe online

Identity protection

If a fraudster gets hold of your personal details, they could do things like open a credit card account in your name – each year, more people are targeted by online criminals who steal personal details to commit fraud. That's why we have strict security measures in place to stop this from happening.

I think I've been a victim of fraud - next steps

I've been asked to send in proof of identity documents

Want to find out more about fraud?

What can fraud involve?

  • Individuals taking out credit cards in your name
  • Using your personal details to take over your existing accounts
  • Changing the details of your personal accounts so you can't access them

What types of fraud are there?

  • Identity theft (also known as impersonation fraud) – using someone’s personal details (like name, date of birth, current address) to obtain goods and services fraudulently
  • Identity fraud – using someone’s personal details to obtain goods or services by deception with stolen documents like a passport or driving licence

What can you do to keep your identity safe?

  • Check the identity of anyone asking for your personal information – whether by phone, face-to-face or over the internet. If you're not sure, don't give them your details.
  • Check your bank, credit card and other financial statements for things you may not have bought yourself
  • Limit the amount of personal information you share on social networking sites – and make sure you have privacy settings in place
  • Never share your passwords or PIN with other people - and make sure they're not easy to guess
  • Shred any documents that contain your personal details before you throw them away, including junk mail offering you credit cards or loans

What are the signs of fraud?

  • Bills, invoices or receipts addressed to you for goods or services you haven't ordered
  • Letters from solicitors or debt collection agencies about debts that aren't yours
  • Letters or statements for bank accounts you didn't open
  • Transactions appearing on your bank statements you don't recognise
  • New accounts showing up on your credit report
  • Documents that have gone missing – like your passport, driving licence, utility bills or bank statements

I think I've been a victim of fraud 

How can I report this?

  • You can contact our fraud triage team by calling free on 0333 304 1665.
  • Additionally you can report this to Action Fraud where you’ll receive a police crime reference number. Action Fraud also provides a central point of contact for information about fraudulent activity, as well as financially motivated internet crime. Call 0300 123 2040 now or register online

How can I be sure that my information hasn’t fallen into the wrong hands?

  • Experian IdentityProtect continually monitors the web for all of the personal information you supply during their registration process. They're constantly on the look-out for this information and if anything suspicious happens, you’ll instantly receive an email alerting you. Experian also offer advice and guidance to help resolve the issue.
  • With Experian IdentityProtect you can act early and keep in control of your personal details online. Call 0844 4818191 to find out more - and be sure to quote ‘Vodafone’ to receive a free 30 day trial.

I recently lost some documents containing personal details. What steps can I take to protect myself from identity theft?

  • If you're at risk of becoming a victim of identity fraud (for example, through the recent theft or loss of personal documents, previous incidents as a victim of fraud, recommendations from police or loss of sensitive data), CIFAS Protective Registration is a quick step you can take to protect yourself.
  • When you request the 'Protective Registration' service, a warning 'flag' marked Protective Registration will then be placed on the CIFAS National Fraud Database against your name and personal details. Following this you can be sure that checks are being made in order to stop you from becoming a victim of identity fraud.
  • CIFAS provides the UK's most comprehensive databases of confirmed fraud data, as well as an extensive range of fraud prevention services.

Where can I find out more about Identity Theft?