Internet limit and usage notifications in the UK and when travelling

Data usage notifications in the UK and when travelling

1. Data usage caps

Pay monthly and business customers:

When you use data abroad on your phone, tablet, Mobile Wi-Fi device or computer with a data dongle, you'll receive notifications to keep you updated on how much you've used.

£39 EU & ROW Data Spend Cap

When using data abroad, you're automatically opted into the £39 Data Spend Cap within our Europe Zone and Rest of the World (ROW), for each monthly billing period. This limit is applied before VAT (if applicable) and is included within your charges. For a list of roaming destinations, see vodafone.co.uk/mobile/global-roaming

You'll receive a notification when you reach your airtime plan's monthly data spend limit. Once you've reached this limit in either our Europe Zone or Rest of the World (ROW), you won't be able to use any further data when abroad for the remainder of the monthly billing period, unless you choose to opt out of your plan's monthly data limit.

To opt out, text UNCAP to 40209 or call customer services free on 191 from your Vodafone mobile. If you opt out, you won't receive the monthly data limit notifications. You can opt back in by texting CAP to 40209 or calling customer services on 191 from your Vodafone mobile to have the cap reapplied and start receiving data limit notifications again.

If you've opted in to Vodafone EuroTraveller or Vodafone EuroTraveller for business, you're automatically opted out of the monthly data limit in our Europe Zone and won't receive any data limit notifications. The same applies if you've opted in to Vodafone WorldTraveller or Vodafone WorldTraveller for business and are roaming in our WorldTraveller Zone.

£250 Roaming Spend Limit

From 8 June 2023, you’ll be automatically opted into our £250 Roaming Spend Limit (per billing cycle) on any out of bundle data roaming charges. We will notify you by text when you approach 80% of the limit, and again once you’ve reached 100%. Track and monitor your limit via the My Vodafone app.

You can opt out of the £250 Roaming Spend Limit at any time. If you have not reached the limit, opt out by calling customer services free on 191 from your Vodafone mobile, or visit your local store. Only if you have reached your limit, text ROAMLIMITOFF to 40506 for free to switch off the limit.

When you opt out, you will receive a notification confirmation that the Roaming Spend Limit has been turned off. You can opt back in via the My Vodafone app or by responding to the text notification.

Important: if you choose to switch off your Roaming Spend Limit, you’ll continue to be charged for any out of bundle data roaming usage which could result in excessive charges. To check the charges for the country you are roaming in please visit vodafone.co.uk/help-and-information/costs-and-charges/travelling-abroad

Pay as you go customers using a phone:

£39 Europe & ROW Data Spend Cap

When you use data abroad on your Pay as you go phone, you'll receive notifications to keep you updated with how much you've used. You're automatically opted in to the £39 Data Spend Cap within our Europe Zone and Rest of the World (ROW), for each calendar month.

You'll receive notifications when you reach your calendar month's data limit. Once you've reached this limit, you won't be able to use any further data abroad for the remainder of the calendar month. You can choose to opt out of the data limit.

To opt out, text UNCAP to 40209 or call customer services on 191 from your Vodafone mobile. If you opt out, you won't receive data limit notifications. You can opt back in by texting CAP to 40209 or calling customer services on 191 from your Vodafone mobile to have the cap reapplied and start receiving data limit notifications again.

Pay as you go customers using a tablet, data dongle or Mobile Wi-Fi

Pay as you go customers using a tablet, data dongle or Mobile Wi-Fi won't receive notifications, as there's no data limit. This is because data will be limited to the allowance within the data pack you've bought.

If your data pack runs out while you're abroad, you won't be able to use data. You can buy more than one data pack of the same type, and when the first one expires, the next pack automatically starts.

As you stay in control of how much you buy and spend on data, we won't send you any data usage notifications while you're abroad. To find out more on our Pay as you go roaming data packages, go to our travelling abroad page

2. Data usage notifications, and how to manage your data spend in the UK and when travelling

Pay monthly and business customers

You'll receive notifications when you use data (both in the UK and abroad) to let you know when you approach and reach the end of your data allowance. If you're abroad, the notifications usually arrive just before midnight in the UK.

If you're using a phone, we'll send you notifications by text. If you're using a tablet, Mobile Wi-Fi device or a computer with a data dongle, you'll get notified via the setting in your web browser (also known as Router Web Interface).

Please note that you can't opt in or out of these notifications, as they are designed to keep you updated on your data usage and spend.

3. The zones

To see which zone a particular country falls into, and the data costs for that country, visit our page on roaming while travelling abroad

4. Setup for tablets, data dongles and Mobile Wi-Fi

If you're a Pay monthly tablet, data dongle or Mobile Wi-Fi customer, you may need to upgrade your software. If you've added an inbound text message bar, you won't receive any notifications.

5. General

If you make any changes to your bundle or data pack, it may take up to 24 hours for all notifications to be accurate. Notifications are a free service to help you manage your data usage. We don't accept responsibility for notifications that aren't received for any reason outside our reasonable control. You're responsible for how much data you use.

Please note: your bundle's monthly data allowance isn't applied to accounts, but to each telephone number or data SIM card.

We are: Vodafone Limited, Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN.

Version: June 2023