Connect Now

Connect Now

The SignVideo service enables our deaf and restricted hearing customers to speak to our customer services advisers more easily. By clicking on the SignVideo link, you‘ll be connected to a British Sign Language (BSL) interpreter by video link. You simply sign your question or comment to the interpreter, and they’ll speak to one of our customer services advisers live. The interpreter will then sign the response back to you. This enables a live conversation in real time.

The interpreters are not employees of Vodafone, but they must keep any information disclosed during your conversation confidential. They’ll only use the information you provide when you use the SignVideo service to communicate with you and the customer services adviser to answer your question or comment. The interpreters won’t use your information for any other purpose, or retain your information after the end of your conversation. Our customer services advisers will collect, use and retain your information in the normal way in accordance with our privacy policy.

You can use the SignVideo service for any general questions, comments or complaints about our services or your account, and the normal security measures will apply. However, the SignVideo service can’t be used to make payments or order new services. This is because the interpreters aren’t allowed by us to collect or relay your bank account or credit card details. You must take care not to disclose your bank account or credit card details to the interpreters when using the service.

You’ll need to make sure you’re authorised to speak on the account you’re calling about. If you don’t have authorisation, please ask the account holder to dial 191 free from a Vodafone mobile and update their account with you as an authorised contact.  .

If you want to make a payment or order new services, please use one of our other communication channels to do so, such as Live chat or through our online shop. 

See our privacy policy for more information.