The SignVideo service enables our deaf and restricted hearing customers to speak to our customer services advisers more easily. By clicking on the SignVideo link, you‘ll be connected to a British Sign Language (BSL) interpreter by video link. You simply sign your question or comment to the interpreter, and they’ll speak to one of our customer services advisers live. The interpreter will then sign the response back to you. This enables a live conversation in real time.
You can use the SignVideo service for any general questions, comments or complaints about our services or your account, and the normal security measures will apply. However, you can't use the SignVideo service to make payments or order new services. This is because we don't allow the interpreters to collect or relay your bank account or credit card details. You must take care not to disclose your bank account or credit card details to the interpreters when using the service.
You’ll need to make sure you’re authorised to speak on the account you’re calling about. If you don’t have authorisation, please ask the account holder to contact us and update their account with you as an authorised contact.
If you want to make a payment or order new services, please use one of our other communication channels to do so, such as Live chat or through our online shop.