Social media has revolutionised the way people and businesses interact, growing from a form of personal communication to a vital professional tool. We’re only now discovering the real impact it’s having on customer service.
Linda Cheung, CEO of CubeSocial, reveals how to get started with social media and explains how it can help you do more for your customers with less.
Our infographic offers a visual insight into what today’s customers expect from a business like yours, showing why a multi-channel approach to customer service is so important.
The report looks at customer service beyond today. It examines the timeless customer values that hold true for any age, looking at how to make those values stand up in the world of social media and increasingly tech-savvy customers.
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