The facts

  • 71% 71%

    The internet is integral to maintaining our social fabric, with 71% of citizens using it to keep in touch with friends and family for around 4 hours a week.

  • 76% 76%

    76% of citizens want to manage all of their dealing with government completely or mostly online.

  • 50% 50%

    3 service areas are seen as particularly ripe for managing fully online: Taxation (50% want to manage completely online), driving and transportation (47%), and Visas and passports (46%).

  • 16% 16%

    4.2 million (16%) of UK households are still without internet access.

Don’t just take our word for it

Hyper Connected
Hyper Connected

The hyper-connected nation

What are the public expecting from government digital delivery?
Our infographic shows how citizens feel about connectivity and what they want online, with top tips on seamless and secure service, and keeping the citizen at the centre.

A digital Government for everyone

Helen Milner is the CEO of Tinder Foundation, a UK-based charity that’s working towards a world where everyone benefits from digital.

She talks about how recognising citizens as customers is key for the public sector. The way data from various corners has been brought together for .gov initiatives like applying for car tax online has demonstrated that the Government understands its importance.

She also discusses the future of digital government, and its role in connecting citizens.

Connected Nation
Connected Nation

A digital government for everyone – the full report

Our research, paired with the perspectives and experiences shared by our experts in different aspects of digital connectivity, should offer you the practical and actionable insights you need to thrive in an increasingly connected and complicated world.

Why Vodafone

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    We are the connection you can trust

  • Pillar innovate icon Pillar innovate icon

    We always innovate to keep you one step ahead

  • Pillar right thing icon Pillar right thing icon

    We deliver on our promises

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    We'll give you service tailored to your business