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Improving your processes
The Public Sector Network helps you use technology as a catalyst for better ways of working, bringing better service for the people you serve.
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Leaders reveal their customer service strategies
From healthcare to policing, leaders reveal how efficiency measures designed to tackle major budget cuts are also helping them to improve the way they operate to deliver better communications with customers.
Five ways to boost your service.
From social media to mobile apps, our latest How To features five key areas that give a better customer experience.
Better service could help cut costs
Get expert analysis that brings together innovative new ways on how to improve public service – including advice to help lower delivery costs.
Leaders talk flexible working strategy
From changes in location and culture, to overhauling the way staff are measured – public sector leaders reveal how transitioning to flexible working benefits public services.
How to make flexible working a success
A move to widespread flexible working brings challenges but also many rewards. This How To recommends five ways to make your roll out seamless and productive.
Making your business responsive to customers’ changing needs
From replacing manual processes with technology to holistic redesign of services, public sector leaders share the approaches that have helped them to transform their culture and services.
Simplify processes and improve service
Streamlining processes is as much about business change as it is about people and technology. We recommend areas that you can focus on to integrate efficiency into your culture.
Essential insights from around the web
The pace of process transformation is reaching new levels, but how do you keep the momentum going? We’ve collated some fresh and independent ideas in our process resource round-up.
Focus on central government
Leaders share budget cut strategies.
From reducing property estates to cross-sector collaboration, public sector leaders reveal the strategies that helped them operate with fewer resources while maintaining and even improving service.
Focus on local government
Fife Council gives the inside track on flexible working.
Linda Robinson, Programme Manager, reveals how Fife Council has reduced their 97 buildings to 27.
Focus on health services
Improving health services in a changing environment.
Healthcare leaders share their views of efficient ways to improve patient care while dealing with rapid change.