is a Ready Business
For the leading equipment service and maintenance company in the UK food service sector, being ready means offering customers an 85% first- time fix rate.
Think of any major supermarket or high street food store and there’s a good chance the equipment they use to cook, bake or grill shoppers’ food has been supplied by Miller’s Vanguard.
To ensure its customers are always up and running, Miller’s Vanguard engineers are on-call all day, every day. However, they were hampered by out-of-date technology and a dependence on bulky, unreliable and costly printed product manuals.
Working with our Better Ways of Working team, Miller’s Vanguard upgraded to new Panasonic Toughpad tablets. Engineers can now share product updates and fixes in the field, while digitised product manuals mean they have accurate, in-depth product information – and more room in their vans for spare parts.
Miller’s Vanguard is now able to offer customers an 85% first fix rate – meaning its customers’ equipment can be back up and running sooner, even outside of normal working hours.
“There are no wasted trips and our engineers are better able to fix issues first time, particularly on out-of-hours jobs.”
Mark Naylor, IT Manager, Miller’s Vanguard