PAYG Changes 1

Pay as you go price changes

From 28 June 2014 we’ll be making some changes to our pricing. These changes will happen automatically so you won’t need to do anything. Please read this page for details on the changes and how they‘ll affect you.

We really hope you decide to stay with us, but as these changes have increased the average price you pay by more than 10% you have the right to end your agreement with us. If you do so, you’ll have 30 days to use up any credit, Freebees or Extras you have on your Pay as you go account.

Changes to roaming charges in countries regulated by the EU

From 1 July 2014 you can use your phone in Europe for less because we’re reducing the price you’ll pay to make calls, send texts and use data. So you can keep in touch with home and worry less about costs when using your phone abroad.

Roaming charges in countries regulated by the EU Current cost New cost
Making a call to any country (per minute, 30 second minimum call charge) 24p 18p
Receiving a call from any country (per minute, 1 second minimum call charge) 7p 4p
Text message (per message) 8p 5p
Data £2 for the first 25MB  then 45p a MB after this £2 for the first 25MB then 19p a MB after this
Picture message (per message) 36p 19p
Roaming charges in EEA countries (where VAT is not applicable) Current cost New cost
Making a call to any country (per minute, 30 second minimum call charge) 20p 15p
Receiving a call from any country (per minute, 1 second minimum call charge) 5p 4p
Text message (per message) 6p 4p
Data £1.67 for the first 25MB  then 38p a MB after this £2 for the first 25MB then 16p a MB after this
Picture message (per message) 36p 16p

These price changes will apply in all our Europe Zone countries apart from Albania, Bosnia and Herzegovina, Channel Islands (Jersey, Guernsey), Isle of Man, Faroe Islands, San Marino, Switzerland and Turkey.

To save you from running up unexpected costs whilst roaming we currently cap the amount you can spend on data outside your 30 day allowance at £42.50. Once you spend this amount your data usage will stop. From 28 June 2014 this limit will change to £41.29. This cap does not apply if you have opted out of data capping. To permanently opt out of data capping text STOP to 40209 or call our customer services team on 191 from your Vodafone mobile.

Changes to the standard price for data

Like most businesses in the UK, our costs are rising - so we need to review our prices now and again. Because of this we're increasing what you pay for data when you go above your 30 days data allowance included in your Freedom Freebee, Freebee Data and Extra Data.

These charges will also apply if you don't have any data allowances included or if your Freebee or Extra has expired. This price change applies to customers on the Simply tariff, Smart plus tariff and Smart step tariff.

The new prices will take effect from 28 June 2014:

UK data usage Current cost New cost
Data usage above your 30 day data allowance from your Freebee or Extra £1 for 25MB (up to 125MB) and 4p a MB after this £2 for 50MB and 10p a MB after this

To get better value for money when using data, you could add an Extra or a Freedom Freebee to your account. Extra Data gives you 250MB of UK data for £5. Or if you choose a Freedom Freebee you could get unlimited UK texts, 150 UK minutes and 250MB of UK data for just £10. You can use Freedom Freebees and Extras for 30 days within the UK by calling 2345 from your Vodafone mobile.

Changes to roaming charges in Greenland, Libya, Lebanon and Uzbekistan

The new charges will apply from 28 June 2014 when roaming in Greenland, Libya, Lebanon or Uzbekistan:

Roaming charges in Greenland, Libya, Lebanon and Uzbekistan Current cost New cost
Making a call to any country (per minute, 1 minute minimum call charge)  £1.65  £2
Receiving a call from any country (per minute, 1 second minimum call charge)  £1.30  £1.50
Text message (per message)  49p  50p
Data  £5 for the first 25MB then £3 a MB after this  £5 for the first 25MB then £6 a MB after this

Changes to roaming charges in Andorra

The new charges will apply from 28 June 2014 when roaming in Andorra:

Roaming charges in Andorra Current cost New cost
Making a call to any country (per minute, 1 minute minimum call charge) 24p £2
Receiving a call from any country (per minute, 1 second minimum call charge) 7p £1.50
Text message (per message) 8p 50p
Data £2 for the first 25MB  then 45p a MB after this £5 for the first 25MB then £6 a MB after this
Mobile broadband £8 for each 100MB £25 for each 100MB

If you’re opted into Vodafone Passport, you will no longer be able to use this service in Andorra.

Changes to Directory Enquiries pricing

The new charges will apply from 16 July 2014:

Directory Enquiries Current cost for a minute (1 minute minimum call charge) New cost for a minute (1 minute minimum call charge)
Calls to Vodafone’s preferred directory enquiry number (118 881) 85p No change
Calls to 118500, 118404, 118247 and 118212 £2.25 to £3.75 £5
Calls to 118118, 118661 and 118888 £3.25 No change

We're committed to building Britain's strongest network. To do this we're spending more than £2.5m each day on improving our UK network and services.