Insure your phone against damage, theft and loss

How much you pay for insurance depends on which phone you have, just like car insurance. We put different phones into certain bands - take a look to see what's covered and how much it'll cost.

If your phone’s lost or stolen, tell us straight away – we'll stop others using it to make calls. If you discover it's been stolen or maliciously damaged, report it to the police and get a crime number within 48 hours – either in the UK or abroad.

Need to claim?

Whether your phone is lost, stolen or damaged maliciously or accidentally, you need to make your claim by phone within seven days of making the discovery.

In the UK, call 0333 304 3346

When abroad, call +44 7836 191 191

Vodafone Insurance is an insurance policy provided by ACE European Group Ltd (ACE) that automatically renews each month up to a maximum term of five years. Your premium is paid monthly and a three-month minimum initial duration applies. ACE is authorised and regulated by the Financial Services Authority. You can see full details on the FSA website or by contacting the FSA on 0845 606 1234*.

If you change your mind
You have 14 days from taking out Vodafone Insurance to cancel your policy without charge, as long as you haven’t made a claim. The period of insurance is one calendar month with a minimum initial duration of three months.

The policy will automatically renew monthly for up to a total of 59 months, unless you give us 30 days’ notice of your intention to cancel. Any premium will not be refunded for the period the policy was valid prior to such a cancellation (see ‘cancelling your policy’ section in the terms and conditions).

Changing your mobile device
If you upgrade or change your mobile device, you’ll need to call 191 free from a Vodafone mobile or 08700 700 191* from any other phone so that we can add your new device to your policy. This is really important as you’ll only be covered for loss or theft of – or malicious or accidental damage to – the device registered with us.

Our complaints procedure
ACE is dedicated to providing a high level of service at all times. If you feel that ACE hasn't offered you the best service possible or you want to make an enquiry about this insurance, please call the insurance administrator, Lifestyle Services Group Limited, on 0333 304 3346. Alternatively, you can write to them at: Vodafone Insurance, Lifestyle Services Group Limited, PO Box 98, Blyth, NE24 9DL.

The administrator will try to resolve your concerns within 24 hours. If this isn't possible they'll acknowledge your complaint within five working days of receipt and respond within eight weeks. If you're still not satisfied, you can approach the Financial Ombudsman Service (FOS). You'll need to contact the FOS within six months of the final response from the Administrator. The FOS contact details are: South Quay, 183 Marsh Wall, London, E14 9SR. You can also call them on
0300 123 9123 or email enquiries@financial-ombudsman.org.uk

Compensation schemes
ACE is a member of the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme in the unlikely event that ACE cannot meet its obligations. The FSCS will meet 90% of the entire claim without any upper limit. Further details can be obtained from www.fscs.org.uk. You can also write to them at: Financial Services Compensation Scheme, 7th Floor Lloyd's Chambers, Portsoken Street, London, E1 8BN, or call
0207 892 7300.

*Vodafone standard call charges apply to calls from a Vodafone mobile to 0870 or 0845 numbers. Please see our call charges. Calls from other networks may vary.