Save Money when you Use your Phone Abroad

Pay less for calls, texts and internet while you’re away

Helpful hints and tips

Getting set up

Some phones are automatically barred from working abroad. We do this for your security – to stop anyone who isn't authorised to use your phone from using it overseas, where rates are higher. If you'll be using your phone abroad and want to make sure it'll work, please contact Customer Services.

Getting your voicemail

Listening to voicemail while you're away is easy – but you'll need to set up a security code before you go. Just call 121, then choose 4, then 2. You'll pay your standard rate for calling the UK when you access your voicemail while abroad.

Finding out costs

To see how much it'll cost to make and receive calls and texts from the country you're visiting, just call 4636 from your Vodafone phone (it's free, even when you're abroad). If you want some more information about costs, go to:

In most countries, you'll get a welcome text from us as soon as you arrive and switch on your phone.

It'll tell you how much it costs to use your phone abroad, as well as other useful information. This may vary depending on your phone model.

Your phone should automatically connect to one of the local networks. If this doesn't happen, you can manually search for a network by following these instructions:

Go to the Settings menu on your phone
Choose Phone settings
Pick a network

If your phone's lost or stolen when you're abroad, please contact our customer services team on the number below as soon as possible.

What you can do	How to do it
Call and text the UK	Replace the 0 with 0044. (For example, 07774 477 000 would be 0044 7774 477 000)
Customer Services	Call 191 from your mobile or 0044 7836 191 191 (charged at your standard rate for calling the UK)
Dial within the country you’re visiting	Dial 00, followed by the code for the country you're in
Dial another country	Dial 00, followed by the country code you are calling
Listening to voicemail	Dial 121 or 0044 7836 121 121 (charged at your standard rate for calling the UK)
Sign up to Vodafone Passport	For Pay as you go customers – call free on 5555
Sign up to Vodafone EuroTraveller	For Pay monthly customers – call free on 5555
Pay as you go balance	*#1345#
Pay as you go TopUp	Call 2345 free from your Vodafone phone, or 0044 7836 192 350 (charged at your standard rate for calling the UK)
Emergency services (Europe)	112 (free)

Top up using a credit/debit card

You may want to register your credit/debit card details with us to make it easier to top up while you’re abroad. Here's how to do it:

Start by topping up using your credit/debit card, then choose the option to save the card so you can use it next time
Dial 191 for Vodafone Customer Services and pay a one-off cost of 25p to speak to an adviser
You can also register your payment details in My Vodafone

After that, all you have to do to top up while you're away is call 2345 free from your Vodafone phone and choose option 1 to top up, followed by option 1 to top up using a credit or debit card – and then follow the instructions. Remember to make sure you have your card handy.

Top up online

Make sure you've got enough credit before you go abroad. You can top up online or by registering with My Vodafone.

Other ways to top up
If you can't top up online while you're away, or haven't registered a credit or debit card you could always top up your credit in the UK before you go, or ask a family member or friend to do it for you while you're away.