Privacy Notice

Wallet Privacy Notice

Vodafone collaborates with its group companies to make the Vodafone Wallet available to you.  We will use your data for Vodafone Wallet in the manner described below unless otherwise stated in terms and conditions for specific products that you may later add to your Wallet.  This privacy notice is provided to help you understand how the Vodafone collects, uses and shares personal information in order to provide you with Wallet and services in the Wallet.  When you add specific products and services to your Wallet, you will need to sign up to their terms and conditions which may include a product specific privacy notice.  .

Registration and Verification for Account Access

The personal information that you provide such as your name, email address, password, will be stored and used to ensure that you get access to your account and products each time you log in.   This personal information will be linked to a unique Wallet ID that Vodafone gives to your Wallet account.

Offers in the Wallet

In order to get value out of using Wallet, you can access offers for Vodafone and third party products and services that Vodafone hopes are of interest to you. The messages that you see will not be targeted to you using your personal data unless you give us permissions to do so. The way that it works is that Vodafone will anonymize your Vodafone Wallet ID number and will share this with our enabling partner, Bluesource Mobile Solutions. Vodafone and Bluesource Mobile Solutions will collect information from you in relation to the Offers service and link this to your anonymized Vodafone Wallet ID number. As manager of the Offers service platform Bluesource Mobile Solutions will then share this information with Vodafone. Therefore Vodafone will understand when you open the "Offers service” and which offers you open and use. From time to time, you may also see offers on the Wallet home screen when you log in in the same way that you might see ads on a website. Again these offers are not targeted at you using your personal data. However, if you wish to make these offers more relevant to you, you can give us permission to use personal information including your device location and your payment history by visiting settings.

Loyalty Tab

This works in a very similar way to the Offers that are presented to you in the Wallet - our enabling partner, Bluesource Mobile Solutions, will use your Wallet ID number to know which loyalty cards you have opened. This information will be provided back to Vodafone, but Vodafone will not receive any information about whether you actually used the card, and if you did, what transactions you made with that loyalty card.

Retention of Registration Personal Data for Pre-Filling Registration Forms

In order to save you time when adding new products and services to Wallet, Wallet can store your personal data such as name, email address and mobile phone number in order to pre-populate subscription forms. If you do not want this to happen, you can opt out of this in settings.

Internal Trouble-shooting, Product Improvement and Reporting

Vodafone uses personal data such as your name, email address, password, mobile phone number to solve technical issues if you are experiencing difficulties using Wallet or any of the products you have subscribed to. Vodafone also uses that data to understand how Wallet and products are performing – to understand how many customers have downloaded the Wallet app, how many customers have added products and services to their Wallet, how many people are actively using Wallet or the products therein by market and across the Vodafone Group, whether they are being used by customers. In addition, the information will also be used to understand whether Wallet and products are working as intended, whether improvements are needed to make the product more user-friendly, whether a product should be removed because it is not meeting customer needs. From this information, aggregated and statistical management reports are created that do not identify you individually. Vodafone may also take this personal information and anonymise it so that more in-depth analysis of Wallet users can be undertaken. This helps Vodafone to develop its new products for customers without identifying users in an individual way.

Payment Services and Providers

If you choose to add a payment service to your Wallet, these are regulated products that are provided by third parties. The terms and conditions for those services will clarify what personal data they process and why in order to provide those regulated products. However, in order to enable you to sign up to those regulated products, Vodafone will process and share personal data such as your name, address, mobile phone number, bank account details with the regulated third party to comply with Anti-Money Laundering Regulations which are aimed at preventing the generation of income through illegal activity, and to monitor for, detect and prevent financial fraud.

How Other Service Providers Use Your Data

Service providers may need to collect further information from you for their services in Vodafone Wallet. Collection of information by the service providers will be subject to their privacy policies, which will be made available to you when you register for those services.

Information Security

Vodafone takes technical and organisational security measures as required by law and by industry standards to protect your personal data from unauthorised access, use or disclosure. We take steps to ensure that we only use your personal information as described in this privacy notice and to honour the permission choices that you have made. We only partner with service providers who contract to provide the same level of information security that you can expect from Vodafone.

Retention of Personal Data

Vodafone will retain your personal data for as long as you continue to use Wallet and any products that you have added to your Wallet. Vodafone may retain aggregated and statistical reports that have been generated using your personal data and anonymised data for a longer period, but as these reports cannot identify you as a user, they cannot be used in a way that impacts your privacy.