RPI price adjustments

Retail Price Index (RPI) price adjustments

Annual Retail Price Index (RPI) price adjustments

All new Pay monthly contracts taken out on or after 5 May 2016, and Mobile Broadband contracts taken out on or after 28 September 2016 (including upgrades), have an annual price adjustment in line with the Retail Price Index (RPI).

The RPI is a widely recognised measure of the UK’s general level of inflation and is used by many industries as a guide on whether to adjust prices, and by how much.

For consumer contracts, we use the RPI figure published by the Office for National Statistics in March and apply the change in April each year.

Business plans use the figure set in January, and apply the change in April each year.

If you’re on an existing contract purchased before 5 May 2016 or a Business plan purchased before 5 June 2016, it'll still be covered by our Fixed Price Promise, so you won’t see any RPI adjustment.

2018 RPI changes

Consumer plans

The RPI figure published in March 2018 is 3.6%.

If you’re on a Pay monthly contract taken out on or after 5 May 2016, or a Mobile Broadband contract taken out on or after 28 September 2016 (including upgrades), you’ll see this change from your April bill, in line with your terms and conditions

Business plans

The RPI figure published in January 2018 is 4.1%.

If you’re on a business plan that started on or after 6 June 2016, you’ll see this change from your April bill, in line with your terms and conditions

Frequently asked questions

Does this mean the Fixed Price Promise is finishing?

For new and upgrading customers yes, but we’ll continue to honour our Fixed Price Promise to customers who purchased a Pay monthly plan before 5 May 2016 until the end of their contract.

How much will prices increase each year?

The actual adjustment is dictated by the RPI rate published by the Office of National Statistics in March (consumer contracts) and January (business plans) each year.

As an example, if the rate is 3.6%, prices would be affected as follows:

  • A customer paying £15 a month would see their plan increase by 54p a month from April
  • A customer paying £30 a month would see their plan increase by £1.08 a month from April

What if I have a discount?

RPI is applied to your monthly fee, before the discount is applied.

What does this mean for the Fixed Price Promise?

The Fixed Price Promise hasn’t been applicable for new or upgrading customers since 5 May 2016, but we’ll continue to honour it for customers who purchased a Pay monthly plan before that date until the end of their contract.