RPI price adjustments

Retail Price Index (RPI) annual price adjustments

All new Pay monthly contracts taken out on or after 5 May 2016, and Mobile Broadband contracts taken out on or after 28 September 2016 (including upgrades), have an annual price adjustment in line with the Retail Price Index (RPI).

The Retail Price Index (RPI) is a widely recognised measure of the UK’s general level of inflation and is used by many industries as a guide on whether to adjust prices, and by how much.

For consumer contracts, we use the RPI figure published by the Office for National Statistics in March and apply the change in April each year from 2017. Business Premier plans use the figure set in January, and apply the change in April each year.

If you’re on an existing contract purchased before 5 May 2016 or a Business Premier plan purchased before 5 June 2016, it'll still be covered by our Fixed Price Promise, so you won’t see any RPI adjustment.

2017 RPI changes

The RPI figure published in January 2017 is 2.5%. If you’re on a Business Premier plan that started after 6 June 2016, you’ll see this change from your April bill.

The RPI figure published in March 2017 is 3.2%. If you’re on a Pay monthly contract taken out on or after 5 May 2016 or a Mobile Broadband contract taken out on or after 28 September 2016 (including upgrades) you’ll see this change from your April bill.

Frequently asked questions

Does this mean the Fixed Price Promise is finishing?

For new and upgrading customers yes, but we’ll continue to honour our Fixed Price Promise to customers who purchased a Pay monthly plan before 5 May 2016 until the end of their contract.

How much will prices increase each year?

The actual adjustment is dictated by the RPI rate published by the Office of National Statistics in March (consumer contracts) and January (business plans) each year.

As an example, if you use figures based on the most recent RPI rate published in March 2017 of 3.2%, prices would be affected as follows:

  • A Pay monthly contract of £47 a month would increase by £1.50 a month from April 2017
  • A SIM only contract of £12 a month would rise by 38p a month from April 2017

What if I have a discount?

RPI is applied to your monthly fee, before the discount is applied.