The Vodafone Network Satisfaction Guarantee 

Network Satisfaction Gurantee  
Network Satisfaction Gurantee

Your satisfaction, guaranteed – if not, tell us

We know how important it is to be connected to the things that matter. That’s why we’ve been making our mobile network even bigger and better – reaching more people and places than ever. And now, if you’re not totally happy, you can tell us as part of our unique Network Satisfaction Guarantee.

As a new or upgrading customer, you have 30 days to put our network to the test. And if you have feedback about your network experience after your first 30 days, you can tell us straight from the My Vodafone app

So however long you’ve been with us, our Network Satisfaction Guarantee means we’ve always got you covered.

See our FAQs for more information

Network issues? Let us know

If you’re an existing customer, you can use our new Network Satisfaction feature in the My Vodafone app to share any feedback or frustrations about your signal or our network performance. In return, we’ll give you a 250MB UK data bonus to use for seven days – it’s our way of saying thanks for helping us improve.

Please share as much feedback as you want, but bear in mind that you can only collect one data bonus every 30 days.


Benefits

  • Feedback made easy

    Tell us about any network issues, no matter where you are, with just three clicks in the app. And if you don’t have a data connection, don’t worry – your message will be sent as soon as you’re back online.

    Tell us about any network issues, no matter where you are, with just three clicks in the app. And if you don’t have a data connection, don’t worry – your message will be sent as soon as you’re back online.

  • Help us to help you

    If you tell us about your network experience, we can understand what’s not working and figure out how to improve our service. Ultimately, that adds up to a bigger and better network for everyone.

    If you tell us about your network experience, we can understand what’s not working and figure out how to improve our service. Ultimately, that adds up to a bigger and better network for everyone.

  • Thank you for sharing

    To say ‘thank you’ for your feedback, we’ll give you a 250MB data bonus on top of your monthly allowance. This will last for 7 days, and we’ll make sure you use the bonus data before the rest of your monthly data allowance.

    To say ‘thank you’ for your feedback, we’ll give you a 250MB data bonus on top of your monthly allowance. This will last for 7 days, and we’ll make sure you use the bonus data before the rest of your monthly data allowance.

Give us instant feedback with the My Vodafone app

You can now instantly share your network feedback in the My Vodafone app, where ever you are. Plus, you can keep an eye on your data, minutes and texts. Or track your spending, bills and rewards when you’re out and about.

It’s official – Vodafone is the UK’s #1 network for voice

We’ve been named the UK’s #1 network for voice and #1 London network by industry experts P3 Connect – one more reason to choose Vodafone.

 

Check your coverage

Simply enter your location into our coverage checker to see the signal strength you can expect in your area, both indoors and out.

More than just a one-off?

If you’re having a persistent network issue, you should contact our customer services team 7 days a week through Live Chat or by calling 191 free from your Vodafone mobile.


The Vodafone difference

  • 4G as standard

    Our fast, reliable 4G network comes as standard on Pay monthly, so you can do more of what you love even faster.

    Our fast, reliable 4G network comes as standard on Pay monthly, so you can do more of what you love even faster.

  • The best entertainment

    Choose a NOW TV Entertainment Pass, Spotify Premium or Sky Sports Mobile TV, only on Red Entertainment plans.

    Choose a NOW TV Entertainment Pass, Spotify Premium or Sky Sports Mobile TV only on Red Value Bundles.

  • Network Satisfaction Guarantee

    If you’re not totally happy with our bigger and better network, tell us – and we’ll make sure you’re satisfied.

    If you’re not totally happy with our bigger and better network, tell us – and we’ll make sure you’re satisfied.