What affects your coverage
Maintenance on our network
From time to time we need to do maintenance to fix a fault or improve our service. If you’re experiencing a problem with the network, please use our Network Status Checker to see if we’re already working on it.
You can register for updates on how the fault is progressing. You can also speak to our advisers online with Live Chat.
Signal blackspots explained
Whatever network you’re on, your mobile signal can sometimes be less than perfect. But mobile signal issues aren’t always caused by how far you are from the nearest mobile phone mast.
Sometimes they happen because of the location of the building you’re in, or the building itself. We call these areas ‘blackspots' and all mobile phone networks around the world suffer from them. You can experience them wherever you are, even in cities with lots of mobile phone masts.
What causes blackspots?
If you're a long way from a mobile phone mast, your signal might be weaker.
Buildings, hills and living in a basement or tower block can all block mobile signals.
Coverage in hard-to-reach places
Wi-Fi Calling lets you make calls anywhere you have Wi-Fi, even when there’s no mobile signal.
Vodafone Sure Signal
Live in a signal blackspot? Make and receive calls with our easy-to-install Vodafone Sure Signal and your home broadband.