URGENT NOTE
From the 18/5 Openreach will now start re-entering Premises for a short duration if they are not able to get a working service from outside.
What this means for you
Openreach engineers will do all they can to get your service up and running without entering your Premise. However, there may be instances where they need to enter the premises for a short duration. In case this is needed please can you follow the below 3 simple steps in advance of the Openreach engineer visit:
We need your assistance
- Please clear a path to the main telephone socket if you have one.
- Please wipe down any surfaces around the telephone socket where the engineers may come into contact with.
- Please open any windows or doors if possible where the Openreach engineer will likely have to work.
On the day of the Visit
- On the day of the visit the Openreach engineer will contact you asking a number of screening questions which will allow us to identify if any circumstances have changed.
- If an engineer does needs to enter your home, please be aware that they may put on a mask and/or gloves.
- Please keep 2 metres social distancing from the engineer and if possible move to a different room.
- Once the engineer has finished working in your home they will wipe down any surface they have touched before leaving.
|