Performance data summary

How we’re doing in every area

Financial

  2013/
2014
2012/
2013
2011/
2012
2010/
2011
2009/
2010
2008/
2009
Revenue
(£ million)
5,200 5,150 5,397 5,271 5,025 4,912
Adjusted
operating
profit
(£ million)
300 294 402 348 155 3281
Number of
customers
(million)
19.5 19.2 19.1 19.1 19.1 18.5

1 Figures adjusted after publication of the 2008/09 CR report.

Customers

  2013/
2014
2012/
2013
2011/
2012
2010/
2011
2009/
2010
2008/
2009
Responsible marketing – complaints against Vodafone advertising upheld by the Advertising Standards Authority (ASA) 1 1 0 1 2 3

Phone recycling

  2013/
2014
2012/
2013
2011/
2012
2010/
2011
2009/
2010
2008/
2009
Number of phones returned by customers (thousands) 176 184 233 93 105 151

Waste – office and network

  2013/
2014
2012/
2013
2011/
2012
2010/
2011
2009/
2010
2008/
2009
Office waste generated from Newbury and Theale offices (tonnes) 1175 850 227 581 606 613
Office waste recycled from Newbury and Theale offices (%) 76 53 59 57 60 57
Network waste (tonnes) 742 2290 1428 741 1,164 908
Network waste reused or recycled (%) 98.3 99.8 96.7 99.9 99 98

Energy and CO2

  2013/
2014
2012/
2013
2011/
2012
2010/
2011
2009/
2010
2008/
2009
Energy use (GWh) -+ 708* 346 363 366 363 389
CO2 emissions (000 tonnes) from road and air travel 9 7 8.41 7.9 7.5 10
CO2 emissions (000 tonnes) from mixed sources 477* 189 198 195 201 232

* Includes our fixed-line business, formerly Cable and Wireless Worldwide.

Base stations data

  2013/
2014
2012/
2013
2011/
2012
2010/
2011
2009/
2010
2008/
2009
Number of base stations 14,304 14,570 14,321 13,614 12,955 12,438
Shared sites (%) 61.0 45.6 50.5 43 30 32

Social investment

  2013/
2014
2012/
2013
2011/
2012
2010/
2011
2009/
2010
2008/
2009
Total charitable contributions (£ million) 1.67 2.6 4.5 4.6 4.5 4.6
Total employee fundraising (£ million) 0.94 0.62 0.96 0.92 0.96 1.19
Funds matched by UK Foundation (£ million) 0.32 0.26 0.47 0.36 0.51 0.56
Total payroll giving (£ million) 0.1 0.08 0.08 0.1 0.12 0.13

Employees

  2013/
2014
2012/
2013
2011/
2012
2010/
2011
2009/
2010
2008/
2009
Vodafone UK employees 11632 7682 8071 7999 8729 10038
Hay Employee Engagement Index rating 72 73 74 69 71 73
Women employees (%) 35 38 39 41 43 43
Women managers (%) 29 32 31 33 34 37
Declared ethnic minority (%) 7 6 8 8 6 5
Redundancies announced at year end 222 493 418 304 375 500
Training spend (£ million) 2 2.4 3.7 1.26 1.4 3

Health and safety

  2013/
2014
2012/
2013
2011/
2012
2010/
2011
2009/
2010
2008/
2009
Accident incidence rate (per 1,000 employees) Mobile: 0.48
Fixed: 0.97
0.51 0.57 0.81 1.13 1.14

Compliance

  2013/
2014
2012/
2013
2011/
2012
2010/
2011
2009/
2010
2008/
2009
Number of planning enforcement notices 2 3 2 1 1 1
Environmental fines 0 0 0 0 0 0
Environmental prosecutions 0 0 0 0 0 0