Vodafone Insurance for Tablets

Get Vodafone Insurance – and relax

Protect yourself against the cost of replacing your tablet and expensive repairs if it’s stolen or accidentally damaged – for only £10 a month.

• Vodafone Insurance for tablets policy summary

  What's covered?

  This is a summary of the main features and benefits that apply - please make sure you read the Vodafone Insurance for tablets terms and conditions too. A three-month minimum initial duration applies.
  Vodafone Insurance offers next day replacements on accepted loss and theft claims (subject to successful claims being approved only between Monday and Friday by 6pm. UK mainland only).

  • Theft  – once your claim’s been approved, we’ll replace your tablet or data device by courier within 24 hours (subject to availability)
  • Accidental damage – if we can’t fix your tablet, we’ll replace it with a similar one
  • Going abroad – enjoy up to 30 days’ cover for every overseas trip
  • Accessories – these are covered if they’re stolen or damaged with your tablet, up to the value of £200
  • Other people – even those borrowing your tablet are covered

  Get valuable extras as well

  Call protection - you won’t have to pay for any calls made after you report your tablet stolen (up to £1,000 after your claim is approved)

  What isn’t covered?

  • Any claim within 30 days of the incident date of a previous successful claim
  • Theft or damage from an unlocked vehicle
  • Theft or damage if your Vodafone SIM isn’t in the tablet at the time
  • Damage that’s due to a manufacturing problem
  • Theft if your device is left unattended in a public place or known location
  • Theft or damage to your device if you don’t report it within seven days of discovery to the insurance team at Vodafone
  • Theft or malicious damage if you don’t report it to the police within 48 hours of discovery
  • The first £25 of any claim

• How much does it cost?

  Vodafone Insurance for tablets costs £10 a month (including insurance tax at the applicable rate).

• Making a claim

  If your tablet or data device is stolen, tell us straight away - we'll stop other people trying to use it. If you discover it's been stolen or maliciously damaged, report it to the police and get a crime number within 48 hours - either in the UK or abroad.

  Need to claim?

  Whether your tablet is stolen or accidentally damaged, you need to make your claim by phone within seven days of making the discovery.

  Call 0333 304 3346 from the UK, or +44 7836 191 191 if you’re abroad.

• Other things you should know

  Vodafone Insurance is an insurance policy provided by ACE European Group Ltd (ACE) that automatically renews each month up to a maximum term of five years. Your premium is paid monthly and a three-month minimum initial duration applies. ACE is authorised and regulated by the Financial Services Authority. You can see full details on the FSA's website or by contacting the FSA on 0845 606 1234*.

  If you change your mind

  You have 14 days from taking out Vodafone Insurance to cancel your policy without charge, as long as you haven’t made a claim. The period of insurance is one calendar month with a minimum initial duration of three months.
  The policy will automatically renew monthly for up to a total of 59 months, unless you give us 30 days’ notice of your intention to cancel. Any premium will not be refunded for the period the policy was valid prior to such a cancellation (see ‘cancelling your policy’ section in the terms and conditions).

  Changing your device

  If you upgrade or change your device, you’ll need to call 191 free from a Vodafone mobile or 08700 700 191* from any other phone so that we can add your new device to your policy. This is really important as you’ll only be covered for theft of, or accidental damage to, the device registered with us.

  Our complaints procedure

  ACE is dedicated to providing a high level of service at all times. If you feel that ACE hasn't offered you the best service possible or you want to make an enquiry about this insurance, please call the insurance administrator, Lifestyle Services Group Limited, on 0333 304 3346. Alternatively, you can write to them at: Vodafone Insurance, Lifestyle Services Group Limited, PO Box 98, Blyth, NE24 9DL.

  The administrator will try to resolve your concerns within 24 hours. If this isn't possible they'll acknowledge your complaint within five working days of receipt and respond within eight weeks. If you're still not satisfied, you can approach the Financial Ombudsman Service (FOS). You'll need to contact the FOS within six months of the final response from the Administrator. The FOS contact details are: South Quay, 183 Marsh Wall, London, E14 9SR. You can also call them on 0300 123 9123 or email enquiries@financial-ombudsman.org.uk

  Compensation schemes

  ACE is a member of the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme in the unlikely event that ACE cannot meet its obligations. The FSCS will meet 90% of the entire claim without any upper limit. Further details can be obtained from www.fscs.org.uk. You can also write to them at: Financial Services Compensation Scheme, 7th Floor Lloyd's Chambers, Portsoken Street, London, E1 8BN, or call 0207 892 7300

  *Vodafone standard call charges apply to calls from a Vodafone mobile to 0870 or 0845 numbers. Please see our call charges. Calls from other networks may vary.