Contact Centre solutions

Products & services

Call us: 08700 703 202 or get us to call you

Contact centre solutions

Multimedia options that bring you closer to your customers

Improve the way you work - and get closer to the public - by using a contact centre solution.

You’ll benefit from the very latest technology, plus support delivered by experienced project managers and technical architects.
 

Choose a solution that meets the needs of your organisation

Interaction management

Combine your voice, email, web chat and social media channels – and get a single interactive platform that supports your inbound and outbound communications and streamlines your processes.

Workforce optimisation

Find out what your customers really want by analysing how they communicate with your business. Then use the results to increase the quality and efficiency of your customer services, improve employee performance and drive customer satisfaction.

Self-service

Simplify your customer enquiry processes and transactions with automated services that save you time and money – and deliver an improved customer experience.

Success story

Southend-on-Sea Borough Council

"Overall, we estimate we’re saving £500,000 to £1 million a year, even before we take into account savings on call charges."

Laurence Cops, Group Manager ICT, Southend-on-Sea Borough Council

© 2012 Vodafone Limited. Registered office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN. Registered in England No 1471587.
Image To Keep Session Active