How to return an accessory

  • You can return an accessory bought from us online or by phone within 30 days of receiving it
  • Please make sure the accessory you’re returning is in its original packaging, undamaged, and complete with all of its original parts. Any free or discounted promotional products you received must also be included
  • Call our dedicated Accessories Team on 03333 048 069 (standard charges apply)
  • Alternatively, you can fill in our accessory return form
  • We’ll send you a pre-paid returns pack so you can post the item back to us. Full instructions are included in the pack. Please make sure the item is well-protected inside the returns pack, as you’ll remain responsible for its condition until we receive it

Please follow the instructions carefully. If we can’t reuse the accessory, we might have to reduce any refund offered, or apply a charge to your account to cover the lost value. We’ll let you know if this is happening.

What happens next

  • As soon as we’ve received and checked your device, we’ll cancel your order and arrange a credit or refund within 14 days
  • If you paid using your Vodafone account we’ll apply the refund to it. If you paid by debit or credit card, we’ll contact you by phone to apply the refund to your card