How to return a faulty item

  • If a product develops a fault within 30 days of purchase, we’ll simply exchange it for a brand new one under our returns policy You can also return it and get a full refund
  • Call us on 191 (The call is free if you’re a Pay monthly or a Pay as you go customer) or on 03333 040 191 from any other UK landline or mobile (standard call charges apply)
  • If you want to return a faulty accessory, call our dedicated team on 03333 048 069 (standard call charges apply)
  • From day 31, we’ll need to check and test the product for you – please get in touch, either by visiting your nearest store, or by calling us on the above numbers. If this confirms a fault, we’ll repair the product, and, if it’s covered by the manufacturer’s warranty, there won’t be a charge
  • If there’s any damage to a product, it won’t be covered by the manufacturer’s warranty. If it’s damaged rather than faulty, we’ll let you know how much the repair will cost
  • Our returns policy won’t affect any of your legal rights, which we can’t exclude. For more information on your rights, contact your local Trading Standards office or Citizens Advice Bureau