How to cancel a SIM only contract

  • To cancel your SIM only contract, just let us know within 30 days of receiving your new SIM or starting your new contract
  • You can choose the cancellation option that is most convenient for you. You can cancel at any Vodafone Store. Or call us on 191 free from your Vodafone mobile, or 03333 040 191 from any other UK landline or mobile (standard charges apply). Or Live Chat with us – click the button on this page
  • You can also arrange to cancel a service by filling in, printing and returning our cancellation form [PDF: 165KB]

More guidance on returns

Pack the product carefully. If the item you send back to us is incomplete or damaged, we might need to reduce the refund offered, or apply a charge to your account.

You may need to cover the cost of sending your product back to us – if this is the case we’ll let you know how much it’ll be when you get in touch to arrange your return. You’ll also need to pay any bundle charges or out-of-bundle charges you’ve incurred while you’ve had the device. This applies until the date we receive the device you’re returning, not the date that you post it.

If you’re due a refund, we’ll issue this within 14 days of receiving your returned product.

Chat to us

Get in touch with us at a time that suits you. Just start chatting to our advisers online – 24 hours a day, 7 days a week.

 

 

Call us

You can contact our advisers Monday to Sunday from 8am to 8pm.

Free from your Vodafone Pay monthly mobile
191 in the UK

From other UK landlines or mobiles
03333 040 191 in the UK (standard call charges apply)