Cookie policy
Our website uses cookies to give you a better browsing experience, and by using our site you accept our cookies policy. Alternatively, find out how to manage cookies.
This application collects information about the way your phone interacts with our network and services as described on this page. We hold this data securely and anonymously for 14 months, which lets us view and plan for seasonal variations of network use.
This application will capture statistics about your connectivity for phone calls. This allows us to diagnose connectivity or connection quality problems and make improvements to our network in your area. We log:
This application will capture statistics about your connectivity for internet or data coverage. This allows us to diagnose connectivity or connection quality problems and improve the data network in your area. We log:
The success or failure of your calling experience can be diagnosed using technical details about the network, your coverage, or your phone’s signal quality during a call. This helps us improve all aspects of your calling experience. We log:
So that we can diagnose the overall usage of the internet data use on different phone models we capture information about how much you or your device use internet services and consume data. This helps us improve device and network data efficiency for you and other customers based on real world data usage. We log:
So that we can identify trends in data usage that help us allocate capacity for data heavy applications in your area, we assess the data use of the applications on your phone.
We log:
So that we can evaluate the performance of different devices on our network and diagnose phone-related problems and diagnose the overall health of your phone, we log:
When we measure the items above related to coverage and usage, we know your rough location from the phone mast or Wi-Fi hot spot your phone is using. When your phone or one of your apps is using GPS location data, we use that to assess location more precisely and sometimes speed if available with GPS information.This enables us to identify areas of weak coverage and determine whether poor performance might be caused by movement. This information will be used to improve poor performance for you and fellow customers.
The network and device improvements that this application is designed for do not require personal information. This means we do not log personal information, all network data is anonymised by the application before it is sent to Vodafone.