Terms and conditions

Vodafone Broadband and Home Phone price plan (before 28 April 2016)

Updated October 2015

Prices are effective from 05th August 2015.

Please note that VAT is included in the charges as required and is applied at the UK standard rate in force unless otherwise stated.

The Vodafone Broadband and Home Phone Terms apply to Vodafone Broadband and Home Phone Services. These can be found at www.vodafone.co.uk/broadband.

A full long-form version of this Vodafone Broadband and Home Phone Price Plan ("Price Plan") (which includes a complete list of all our premium rate and international call costs and charges) can be found on our Website at www.vodafone.co.uk/broadband.

All capitalised words which are used in this Price Plan but are not defined shall have the meaning given to them in our Vodafone Broadband and Home Phone Terms.

Price disclaimer:

Whilst we do everything we can to make sure that all our prices and charges are accurately reflected across all our documentation and other materials, including this Price Plan, occasionally inconsistencies may occur.

Please note: In the event of conflicting pricing information between this Price Plan and any other pricing information, the full long-form version of this Price Plan (which can found at www.vodafone.co.uk/broadband in PDF format) shall apply.

Vodafone Broadband and Home Phone Plans

Product Non Vodafone Mobile customer Existing Pay Monthly and Pay As You Go (1) Customers Existing Post Pay Red Customers
Line rental (2) £16.99 £16.99 £16.99
Broadband (up to 17Mbps)(2) £20.00 £15.00 £15.00
Superfast Fibre Broadband (up to 38Mbps) (3) £20.00 (4) £15.00 (4) £15.00 (4)
Ultrafast Fibre Broadband (up to 76Mbps) (3) £25.00 (4) £20.00 (4) £20.00 (4)
Home phone extras  
  • Anytime LL + 0870 (5)
£5.00 £5.00 Free
  • Mobile (300) (5)
£5.00 £5.00 Free
  • Line Rental Saver (6)
£163.10 £163.10 £163.10
Broadband Extras  
  • Parental Control
Free Free Free
  • Contract length
18 Months 18 Months 18 Months
SureSignal £60 (one-off charge) £60 (one-off charge) £60 (one-off charge)

(1) Pay Monthly mobile customers qualify for Vodafone Broadband and Home Phone discounts provided the associated mobile phone number remains on an active Vodafone account. Pay As You Go customers qualify for Vodafone Broadband and Home Phone discounts if the associated mobile number is an active Vodafone number and has either (1) had a top-up or (2) a chargeable event has been made in previous 90 days (for example a chargeable call, text or data session has been made).

(2) Details of our call charges and how we calculate and round up call charges can be found below in this Price Plan.

(3) You must have both the Vodafone Broadband and Home Phone Services (in the form of the Vodafone Home Phone Services and Vodafone Broadband Services). It is not possible to take the Vodafone Home Phone Services or the Vodafone Broadband Services as separate products.

(4) Connection Fee may apply: £30

(5) You must keep this package for at least 30 days, unless inclusive as part of your plan.

(6) Please note that your Vodafone Broadband and Home Phone Agreement with us will continue following the end of the Minimum Period unless (1) terminated by either you or us or if (2) you upgrade your Vodafone Broadband and Home Phone Services with us in accordance with our Vodafone Broadband and Home Phone Terms.

(7) Our Vodafone Broadband and Home Phone Terms apply.

Inclusive Calling Periods

Your Price Plan may include some calls to certain numbers at particular times of the day. This is how we define these times:

  • ‘Daytime’ is 7am – 7pm, Monday to Friday
  • ‘Evening’ is 7pm – 7am, Monday to Friday
  • ‘Weekend’ is all day Saturday and Sunday (midnight Friday – midnight Sunday)

Please note that bank holidays are treated as normal weekdays.

Vodafone Home Phone Features:

Feature

Charge

Included within Line Rental

Last Calling Number (1471)

Free

Last Calling Number Return (1471-3)

10p/use

Number Conceal (141)

Free

Permanent Number Conceal

Free

Present Withheld Number (1470)

Free

Remove Last Calling Number (1475)

Free

3-Way Calling (1)

30p/use

Alarm Call

£10.99/use

Available on request

Caller Display

Free

Free Voicemail

Free

Voicemail Plus

£2.65/month

Feature Bundle: Anonymous Caller Rejection, Call Divert (2) and Call Waiting

£2.50/month

(1) Whoever starts the call pays for the call. To keep a 3-Way call open you must stay on the line. When you hang up, the other two callers will be disconnected.

(2) Call charges for the diverted part of the call may apply as per your Vodafone Broadband and Home Phone Services plan and add-ons.

Vodafone Broadband and Home Phone Service & Maintenance charges: 

Description Charge
Missed engineer appointment charge £110.00
Amend Order (prior to install) £15.00
Late cancellation of order - any time or day prior to 3pm on the day before the installation £30.00
Worldwide coverLate cancellation of order - any time or day after 3pm on the day before the installation £60.00
Connection Charge ( new line provision) £60.00
Connection Charge (for Fibre only) £30.00
Fault within customer premises - first hour charge £115.00
Fault within customer premises - hourly charge (chargeable after the first,hour) £52.00
Customer requested service visit - phone socket relocation £130.00
Customer requested service visit - additional phone socket relocation £65.00
Replacement Vodafone Broadband router £130.00
Failure to return Vodafone Broadband router (for cancelled orders) £130.00
SureSignal discount removal (for cancelled orders) £40.00
Scheduled Engineer Visit - early/late weekday or Saturday appointment £42.00
Scheduled Engineer Visit - 2hr window £42.00
Special Fault Investigation £150.00
and/or + Special Fault Investigation - Internal wiring issue £35.00
and/or + Special Fault Investigation - Internal equipment issue £22.00
Transfer of account ownership £20.00

Direct dialled call charges: 

Call charges are shown in pence per minute, with charging period determined for the time you are Broadbanded to the network unless any specific call type is charged on a rounded-up minute basis, details of which can be found in our full long-form version of this Vodafone Broadband Price Plan at www.vodafone.co.uk/broadband.

Call durations are accurate to plus or minus 1.1 seconds.

Charge band periods are accurate to within plus or minus one minute.

Call charges and are rounded up to the next full minute excluding fixed fee calls or those which are free.

Call charges are rounded up to the next penny.

A call Broadbandion charge of 15p per call applies unless otherwise stated.

All call rates applicable when made out of bundle allowance.

Inclusive calls are subject to a 60 minute maximum duration per call. Standard call charges apply if you exceed the 60 minute maximum duration. To continue making inclusive calls simply hang up and redail before the 60 minutes.

Please be aware of any manufacturer specific issues which may affect your call charges. For more information please refer to your device's manufacturer documentation.

Number Type

Call Broadbandion Fee (pence)

Standard Calling Rate (pence per minute)

Daytime

Evening

Weekend

UK Landline (numbers beginning with 01,02,03) and 0870 numbers

15

9.5

9.5

9.5

UK Mobile

15

11.5

11.5

11.5

         

Chargebands

       

NTS_c

15.00

12.85

7.44

3.93

NTS_d

15.00

16.21

9.55

9.55

NTS_e

15.00

4.79

4.79

4.79

NTS_f

15.00

29.10

19.40

9.70

NTS_j

15.00

31.00

21.00

21.00

NTS_k

15.00

36.00

24.00

24.00

NTS_pn1

15.00

20.00

20.00

20.00

NTS_pn10

15.00

33.00

33.00

33.00

NTS_pn11

15.00

50.00

50.00

50.00

NTS_pn12

15.00

26.00

26.00

26.00

NTS_pn13

15.00

37.00

37.00

37.00

NTS_pn14

15.00

28.00

28.00

28.00

NTS_pn15

15.00

12.00

12.00

12.00

NTS_pn16

15.00

13.00

13.00

13.00

NTS_pn17

15.00

14.00

14.00

14.00

NTS_pn18

15.00

15.00

15.00

15.00

NTS_pn19

15.00

9.00

9.00

9.00

NTS_pn2

15.00

50.00

50.00

50.00

NTS_pn20

15.00

23.00

23.00

23.00

NTS_pn21

15.00

39.00

39.00

39.00

NTS_pn22

15.00

10.00

10.00

10.00

NTS_pn3

15.00

47.00

47.00

47.00

NTS_pn4

15.00

25.00

25.00

25.00

NTS_pn5

15.00

16.00

16.00

16.00

NTS_pn6

15.00

19.00

19.00

19.00

NTS_pn7

51.00

4.00

4.00

4.00

NTS_pn8

15.00

19.00

19.00

19.00

NTS_pn9

15.00

22.00

22.00

22.00

GBRMSGFF10

26.00

0.00

0.00

0.00

GBRMSGFF3

25.00

0.00

0.00

0.00

GBRMSGFF8

18.00

0.00

0.00

0.00

GBRSNEN

15.00

0.00

0.00

0.00

GBRMOBPAG

15.00

15.00

15.00

15.00

NTS_fw10

15.00

11.50

11.50

11.50

NTS_fw12

15.00

11.50

11.50

11.50

NTS_g21

15.00

11.50

11.50

11.50

NTS_g26

15.00

7.00

7.00

7.00

For detailed call charges to other call types, including international calls, please refer to the full version of our Vodafone Broadband Price Plan online at www.vodafone.co.uk/broadband:

  • Non Mobile Numbers beginning with 07 (e.g., Personal Numbers, WiFi Calling, Paging Numbers, etc.)
  • UK Non-Geographic Numbers
  • International Calls
  • Directory Enquiries
  • Operator Broadbanded Calls
  • Reverse Charged Calls
  • Other Numbers

Vodafone Home Phone Services :

Call costs: Details of our call costs are set out in the detailed Price Plan or further details can be found in our full long-form version of this Vodafone Broadband Price Plan at www.vodafone.co.uk/broadband.

We will publish these changes on our Website, so please check www.vodafone.co.uk/broadband regularly. The changes will take effect when posted on the Website. Further terms may apply, see www.vodafone.co.uk/broadband for details.

Inclusive Calls with Line Rental: We apply all inclusive tariffs to the first 60 minutes of UK landlines only (for numbers beginning 01, 02, 03) and 0870 numbers which you dial directly starting on weekday evenings and throughout the weekend. Please see details of our all-inclusive calling periods above.

If you wish to avoid additional call charges you should re-dial before 60 minutes have passed. Standard call charges apply if you exceed the 60 minute call cap. Further details of call charges and Broadbandion fees can be found in this Price Plan and at www.vodafone.co.uk/broadband.

Anytime Calls: We apply all inclusive tariffs to the first 60 minutes of UK landlines (numbers beginning 01, 02, 03) and 0870 numbers which you dial directly. Anytime calls can be made during daytime, evening & weekend periods.

If you wish to avoid additional call charges you should re-dial before 60 minutes have passed. Standard call charges apply if you exceed the 60 minute call cap. Full details of call charges and Broadbandion fees can be found in this Price Plan and at www.vodafone.co.uk/broadband.

Mobile 300: Mobile 300 phone tariffs apply to customers who subscribe to this plan. 300 inclusive minutes are to UK mobiles only (this does not include other numbers that begin with 07 such as personal numbers, wi-fi services etc). Standard mobile rates apply once 300 minutes usage limit has been reached. Unused minutes will not be carried over to your next billing period. You must keep your Mobile 300 package for at least 30 days. Available to Vodafone Home Phone Services customers only.

Number transfer: Our ability to transfer your number is subject to availability.

Last Number Call Back: Where a charge applies for using 1471 Call Return feature the cost is detailed in the Price Plan, plus any standard call connection and pence per minute rates.

3 Way Calling: Where a charge applies for using the 3 Way Calling feature the cost is detailed in this Price Plan, plus the standard call connection and pence per minute rates.

Subscription Features: Where a feature or feature bundle attracts a monthly subscription charge, you must retain the feature for a minimum of 30 days. Costs are detailed in the Price.

Line Rental Saver:

If you wish to benefit from our Line Rental Saver you must pay the charges for 12 months' Line Rental (set out above) in advance by debit or credit card.

Line Rental Saver is offered to our new and existing customers with a Vodafone Broadband and Home Phone Services. Please note that Line Rental Saver is not available with other line rental or talk plan offers.

If you cancel Line Rental Saver any time after you place your order up to or within 14 calendar days of your Service Activation Date you will get a full refund of your advance payment to the same card you paid with. If you cancel the Line Rental Saver after the period set out above, the advance payment will be non-refundable.

You will automatically be transferred to our standard Vodafone Broadband and Home Phone Services line rental charge 12 months after your Line Rental Saver commencement date. You can renew Line Rental Saver for another 12 months after the minimum term.

You agree that if you move home and we transfer your account to your new address keeping as a minimum the same level of service (if available to you on our network), we will cancel your Line Rental Discount at your old address and refund you pro rata the remaining sum. You will then be able to take out a Line Rental Saver at your new address as part of your new Vodafone Broadband Agreement with us.

We reserve the right to restrict your access to certain Vodafone Broadband and Home Phone Services if you are benefiting from any Line Rental Saver and you fail to make payments in accordance with our Vodafone Broadband and Home Phone Terms. This might for example include restricting your ability to make inclusive calls which form part of the Line Rental Saver.

If you made the full payment for the Vodafone Broadband and Home Phone Services at the start of this Agreement (i.e. when you placed your order), and qualified for a Line Rental Saver, and we terminate your Vodafone Broadband and Home Phone Agreement before the end of the Minimum Period, then we will repay the money for the remainder of your Agreement after deducting the reasonable amount which may be outstanding on your bills. You will not be entitled to any refunds or repayments set out above if you terminate this Agreement before the end of the Minimum Period.

Vodafone Broadband Services :

Broadband and WiFi Speeds: Any Vodafone broadband speeds referred to in this Price Plan, on our Website or any of our other materials are maximum download speeds. These speeds may only be available to you if your equipment meets certain minimum computer requirements. The range of wireless equipment can vary according to the layout of your home.

Broadband speeds are dependent on all hardware, computing and other equipment components meeting minimum specifications, being fully functional and working at full speed. Other factors can also impact internet speeds, such as distance of your home from the network exchange, the number of people using the internet, the intensivity of use of the internet and other environmental and technological influences.

Please refer to our Vodafone Broadband Guides within our Service Pack for further information.

Vodafone Broadband Router: We will provide a Vodafone Broadband Router to any new customers who wish to take our Vodafone Broadband Services (subject to successful Vodafone Broadband Services availability checks and credit checks). To Broadband wirelessly to the router, your equipment will need to have wireless compatibility in order to be able to access the internet.

Downloading third party content: A copyright owner's permission may be required for downloading protected content. Downloading protected content without the copyright owner's consent may constitute a criminal offence. Further details are contained in our Vodafone Broadband and Home Phone Acceptable Use Policy at www.vodafone.co.uk/broadband.

Parental Controls: Parental Controls are currently available to all Vodafone Correct customers. Parental Controls will be automatically set to off as default.

Users can choose and change their parental control settings at any time by calling us on 08080 034 515 (calls are free from landlines and Vodafone mobiles, and charged at your operator’s standard rate from other mobiles).

Parental Control does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Vodafone accepts no responsibility for personal online activity.

Third Party Anti-Virus software: Whilst Vodafone recommends the use of anti-virus software, we are not responsible for it’s performance or any impact which it may have to your systems, equipment or any materials stored on those systems or equipment.

Please refer to the End User License Agreement with the relevant third party anti-virus software provider.

Returns Policy: Our Vodafone Broadband and Home Phone Delivery and Returns Policy (including details relating to your Cooling Off period) can be found at www.vodafone.co.uk/broadband (and will be referenced in the FAQ section of our Website).

Download the full Vodafone Broadband and Home Phone price plan terms and conditions