Vodafone Home Broadband and Phone acceptable usage policy
Vodafone Broadband and Home Phone acceptable usage policy
Dated October 2015
1.1 This AUP applies to your use of one or more of our products to access one or more of the Vodafone Broadband and Home Phone Services and all equipment provided by Vodafone to you in connection with your use of the Vodafone Broadband and Home Phone Services.
1.2 Any reference to "We" in this AUP shall be a reference to Vodafone Limited or any other member of the Vodafone Group. Any reference to "You" shall mean you and anyone else that you allow to use the Vodafone Broadband and Home Phone Services including anyone who accesses the Vodafone Broadband and Home Phone Services due to your removal of, or failure to maintain, wireless encryption security on your wireless router.
1.3 We may update or amend this AUP at any time, so please check our website regularly at www.vodafone.co.uk/broadband for any updates to this AUP or our Vodafone Broadband and Home Phone Terms. Your continued use of the Vodafone Broadband Services after any change to the AUP constitutes acceptance of the updated AUP.
1.4 All capitalised words which are used in this Price plan but are not defined shall have the meaning given to them in our Vodafone Broadband and Home Phone Terms.
1.5 Please note this AUP was last updated in January 2016.
2. Your use of the Vodafone Broadband and Home Phone Services
2.1 You must not use our Vodafone Broadband and Home Phone Services in any way that is unlawful or illegal in respect of the laws and regulations in force from time to time in the United Kingdom.
2.2 You understand that unauthorised access to computer systems may constitute a criminal offence.
2.3 As the account holder, you shall at all times remain fully responsible for any use of the Vodafone Broadband and Home Phone Services by you or anyone else at your property (including your family and any visitors to the property).
2.4 Your use of the Vodafone Broadband and Home Phone Services is for domestic purposes only and you must not use the Vodafone Broadband and Home Phone Services for any business or commercial purposes or on any business or commercial premises.
2.5 You must refrain from any use of the Vodafone Broadband and Home Phone Services that could be to the detriment of any other users.
2.6 You are solely responsible for your use of the internet and any web space that you own or control.
2.7 You must not use the Vodafone Broadband and Home Phone Services to access, download, send, receive, store, distribute, transmit, upload or in any way deal with material or data that we deem:
- to be offensive, threatening, defamatory, racist, abusive, harassing, invasive of privacy, obscene, harmful, indecent or menacing;
- breaches any third party's rights (for example, using or copying another's material without their consent); or
- to be for fraudulent purposes or effect.
2.8 You must not use the internet to send information that has forged addresses or are deliberately constructed to adversely affect remote machines or other computer systems.
2.9 You must not forge or alter headers, addresses or other information in emails or other messages in order to make them appear to be coming from or sent by another person or entity.
2.10 You must not alter message headers to prevent visibility of the email address or to prevent the recipient from responding to the message.
2.11 Without the explicit permission of the relevant operators you may not run "scanning" software which accesses remote machines, networks or other computer systems.
2.12 You must ensure that you do not further or allow the sending of unsolicited bulk emails, spam emails, "mailbombs", messages, or any other form of email or Usenet "abuse". This applies to both material that originates on your computer systems and also third party material passing through your computer systems.
2.13 You must ensure that your computer systems and network are not configured in such a way that others are able to exploit them in order to disrupt the internet or any other third party network. This includes but is not limited to ensuring that your network cannot be exploited as an open mail relay, open proxy server, or as a component of a wider network used in denial, or distributed denial of service attacks by third parties.
2.14 We may in certain circumstances be legally obliged to disclose information to relevant authorities, regulators, law enforcement agencies and other third parties. In any event, we reserve the right to notify these entities of any acts that may constitute unlawful conduct.
2.15 We reserve the right to restrict access to any illegal content. However, we do not monitor all content available through the Vodafone Broadband and Home Phone Services and, as such, we cannot guarantee that you will be unable to access illegal or offensive content on the internet. We therefore recommend that you install appropriate security measures on your computer systems, including parental controls and up-to-date virus protection and firewalls.
2.16 You must not use Vodafone Home Phone minutes for making or receiving calls for the purpose of financial gain; including but not limited to the generation of any form of credit for use with 3rd party services.Third Party Providers and traffic monitoring
2.17Please note that the third party service providers which we use to provide the Vodafone Broadband and Home Phone Services may carry out regular traffic monitoring activities across the network. Please be aware that they may reserve the right to throttle or limit your access to the Vodafone Broadband and Home Phone Services in order to ensure that the network and data exchanges are protected for the rest of our customers.
3. Network security
3.1. You must not take any action that could inhibit or violate the network security of any person or company (including Vodafone) or that could adversely affect their use of the internet.
3.2. You must not adapt, modify, decompile or reverse engineer any part of the Vodafone Broadband and Home Phone Services or equipment.
4. Actions we may take
4.1. We may, at our sole discretion, run manual or automatic systems and monitoring in order to ensure that you remain compliant with the terms of this AUP at all times (for example we may scan for open mail relays, or open proxy servers). By accessing the internet via our Vodafone Broadband and Home Phone Services you are deemed to have granted us permission to access and monitor your computer systems and networks.
4.2. We may block any electronic communication that we reasonably consider to have breached this AUP.
4.3. If we become aware that you may have breached this AUP, we reserve the right to take any action we believe to be appropriate including, but not limited to:
- investigating the possible breach;
- notifying you by email;
- contacting you by email or phone to gather further information or to discuss our concerns;
- issuing you with a formal warning;
- restricting your access to the Vodafone Broadband and Home Phone Services;
- suspending your access to the Vodafone Broadband and Home Phone Services with immediate effect; and/or
- terminating your account with us and disabling your access to the Vodafone Broadband and Home Phone Services (with or without notice).
4.4. We may take any of the above actions that we deem appropriate, but we will always try and work with you before taking any action that will affect your use of the Vodafone Broadband Services.
5. Making a complaint
If you'd like to make a complaint about someone's use of the Vodafone Broadband and Home Phone Services or in relation to any content accessible through the Vodafone Broadband and Home Phone Services, please contact us on 08080 034 515. Calls are free from landlines and mobiles.
6.2. The copyright, trade marks, domain names and other intellectual property rights in any content, software or other materials ("Vodafone Materials") which we provide to you belong to us or our suppliers or licensors. We grant you a licence to use the Vodafone Materials in order to receive and enjoy the benefit of the Vodafone Broadband Services, but you agree not to copy, modify or publish the Vodafone Materials (although you may take one copy of any software to be kept and used as a back-up) and agree not to supply the Vodafone Materials to any other person.
6.3. We are not responsible for any third party content or material which you may be able to access through the Vodafone Broadband and Home Phone Services.
6.4 If you are contracting for the Vodafone Broadband and Home Phone Services for your business, and have confirmed this to Vodafone, your use of the Vodafone Broadband and Home Phone Services on a commercial basis is authorised provided that;
- Clause 2.4 shall not apply to the Vodafone Broadband and Home Phone Services
- Vodafone may continue to enforce provisions of this AUP; and
Our registered office is at: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN and registered company number is 1471587.