Terms and conditions

Vodafone Broadband and Home Phone price plan terms and conditions

Updated July 2016.

Prices are effective from 01st July 2016.

Please note that VAT is included in the charges as required and is applied at the UK standard rate in force unless otherwise stated.

The Vodafone Broadband and Home Phone Terms apply to Vodafone Broadband and Home Phone Services. These can be found at vodafone.co.uk/broadband.

A full long-form version of this Vodafone Broadband and Home Phone Price Plan ("Price Plan") (which includes a complete list of all our premium rate and international call costs and charges) can be found on our Website at vodafone.co.uk/priceguide

All capitalised words which are used in this Price Plan but are not defined shall have the meaning given to them in our Vodafone Broadband and Home Phone Terms.

Price disclaimer:

Whilst we do everything we can to make sure that all our prices and charges are accurately reflected across all our documentation and other materials, including this Price Plan, occasionally inconsistencies may occur.

Please note: In the event of conflicting pricing information between this Price Plan and any other pricing information, the full long-form version of this Price Plan (which can found at vodafone.co.uk/broadband in PDF format) shall apply.

Vodafone Broadband and Home Phone Plans and Pricing

Please refer to the Price Plan for all pricing information. This is available at vodafone.co.uk/priceguide

Vodafone Home Phone Services:

Call costs: Details of our call costs are set out in the detailed Price Plan or further details can be found in our full long-form version of this Vodafone Broadband Price Plan at vodafone.co.uk/priceguide

We will publish these changes on our Website, so please check vodafone.co.uk/priceguide regularly. The changes will take effect when posted on the Website. Further terms may apply, see vodafone.co.uk/broadband for details.

Inclusive Calling Periods

Your Price Plan may include some calls to certain numbers at particular times of the day. This is how we define these times:

  • 'Daytime' is 7am – 7pm, Monday to Friday
  • 'Evening' is 7pm – 7am, Monday to Friday
  • 'Weekend' is all day Saturday and Sunday (midnight Friday – midnight Sunday)

Please note that bank holidays are treated as normal weekdays.

Additional Services: The following are Additional Services that you can add to your price plan. Each service runs for a minimum of 30 days and continues on a 30 day rolling period. You can cancel any of these Services at any time after the first 30 days.

 

Evening & Weekend Calls: We apply all-inclusive tariffs to the first 60 minutes of UK landlines only (for numbers beginning 01, 02, 03) which you dial directly starting on weekday evenings and throughout the weekend. Please see details of our all-inclusive calling periods above.

If you wish to avoid additional call charges you should re-dial before 60 minutes have passed. Standard call charges apply if you exceed the 60 minute call cap. Further details of call charges and Broadband fees can be found at vodafone.co.uk/priceplan and at vodafone.co.uk/broadband

Anytime Landline & Mobile: We apply all-inclusive tariffs to the first 60 minutes of UK landlines (numbers beginning 01, 02, 03) and UK mobile numbers (numbers beginning with 07) which you dial directly. Anytime calls can be made during daytime, evening & weekend periods. Inclusive calls are to UK mobiles only (this does not include other numbers that begin with 07 such as personal numbers, wi-fi services etc).

If you wish to avoid additional call charges you should re-dial before 60 minutes have passed. Standard call charges apply if you exceed the 60 minute call cap. Full details of call charges and Broadband fees can be found at vodafone.co.uk/priceplan and at vodafone.co.uk/broadband

International 300: Includes 300 minutes of calls to landlines to pre-defined International destinations and calls to mobiles to limited destinations each month (see below for included countries). Minutes above 300 will be charged at standard international calling rates plus prevailing call connection charge. You must keep your International 300 package for at least 30 days. Available to Vodafone Broadband and Home Phone customers only.

We reserve the right to vary the inclusive minutes and/or the countries included within the International 300 package. We will publish these changes on our website, so please check vodafone.co.uk/broadband regularly. The changes will take effect when posted on the website. Further terms and conditions may apply, see vodafone.co.uk/broadband for details. Inclusive destinations: Andorra, Argentina, Australia, Austria, Azores, Bangladesh (incl. Mobile), Belgium, Bulgaria, Canada (incl. Mobile), Canary Islands, China (incl. Mobile), Croatia, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hong Kong, Hungary, Iceland, India (incl. Mobile), Ireland, Israel, Italy, Japan, Korea South, Luxembourg, Madeira, Malaysia, Malta, Martinique, Netherlands, New Zealand, Poland, Portugal, Puerto Rico (incl. Mobile), Romania, Singapore (incl. Mobile), Slovakia, Slovenia, Spain, Sweden, Taiwan, Thailand (incl. Mobile), USA (incl. Mobile)

Inclusive Calls with Line Rental (No longer available as of 1 July 2016): We apply all-inclusive tariffs to the first 60 minutes of UK landlines only (for numbers beginning 01, 02, 03) and 0870 numbers which you dial directly starting on weekday evenings and throughout the weekend. Please see details of our all-inclusive calling periods above.

If you wish to avoid additional call charges you should re-dial before 60 minutes have passed. Standard call charges apply if you exceed the 60 minute call cap. Further details of call charges and Broadband fees can be found at vodafone.co.uk/priceplan and at vodafone.co.uk/broadband

Anytime Calls (No longer available as of 1 July 2016): We apply all-inclusive tariffs to the first 60 minutes of UK landlines (numbers beginning 01, 02, 03) and 0870 numbers which you dial directly. Anytime calls can be made during daytime, evening & weekend periods.

If you wish to avoid additional call charges you should re-dial before 60 minutes have passed. Standard call charges apply if you exceed the 60 minute call cap. Full details of call charges and Broadband fees can be found at vodafone.co.uk/priceplan and at vodafone.co.uk/broadband

Mobile 300 (No longer available as of 1 July 2016): Mobile 300 phone tariffs apply to customers who subscribe to this plan. 300 inclusive minutes are to UK mobiles only (this does not include other numbers that begin with 07 such as personal numbers, wi-fi services etc). Standard mobile rates apply once 300 minutes usage limit has been reached. Unused minutes will not be carried over to your next billing period. You must keep your Mobile 300 package for at least 30 days. Available to Vodafone Home Phone Services customers only.

Number transfer: Our ability to transfer your number is subject to availability.

Last Number Call Back: Where a charge applies for using 1471 Call Return feature the cost is detailed in the Price Plan, plus any standard call connection and pence per minute rates.

3 Way Calling: Where a charge applies for using the 3 Way Calling feature the cost is detailed in this Price Plan, plus the standard call connection and pence per minute rates.

Subscription services & features: Where a feature or feature bundle attracts a monthly subscription charge, you must retain the feature for a minimum of 30 days. Costs are detailed in the Price.

Line Rental Saver (No longer available as of 1 July 2016): If you wish to benefit from our Line Rental Saver you must pay the charges for 12 months' Line Rental (set out above) in advance by debit or credit card.

Line Rental Saver is offered to our new and existing customers with a Vodafone Broadband and Home Phone Services. Please note that Line Rental Saver is not available with other line rental or talk plan offers.

If you cancel Line Rental Saver any time after you place your order up to or within 14 calendar days of your Service Activation Date you will get a full refund of your advance payment to the same card you paid with. If you cancel the Line Rental Saver after the period set out above, the advance payment will be non-refundable.

You will automatically be transferred to our standard Vodafone Broadband and Home Phone Services line rental charge 12 months after your Line Rental Saver commencement date. You can renew Line Rental Saver for another 12 months after the minimum term.

You agree that if you move home and we transfer your account to your new address keeping as a minimum the same level of service (if available to you on our network), we will cancel your Line Rental Discount at your old address and refund you pro rata the remaining sum. You will then be able to take out a Line Rental Saver at your new address as part of your new Vodafone Broadband Agreement with us.

We reserve the right to restrict your access to certain Vodafone Broadband and Home Phone Services if you are benefiting from any Line Rental Saver and you fail to make payments in accordance with our Vodafone Broadband and Home Phone Terms. This might for example include restricting your ability to make inclusive calls which form part of the Line Rental Saver.

If you made the full payment for the Vodafone Broadband and Home Phone Services at the start of this Agreement (i.e. when you placed your order), and qualified for a Line Rental Saver, and we terminate your Vodafone Broadband and Home Phone Agreement before the end of the Minimum Period, then we will repay the money for the remainder of your Agreement after deducting the reasonable amount which may be outstanding on your bills. You will not be entitled to any refunds or repayments set out above if you terminate this Agreement before the end of the Minimum Period.

Vodafone Broadband Services:

Broadband and Wi-Fi Speeds: Any Vodafone broadband speeds referred to in this Price Plan, on our Website or any of our other materials are maximum download speeds. These speeds may only be available to you if your equipment meets certain minimum computer requirements. The range of wireless equipment can vary according to the layout of your home.

Broadband speeds are dependent on all hardware, computing and other equipment components meeting minimum specifications, being fully functional and working at full speed. Other factors can also impact internet speeds, such as distance of your home from the network exchange, the number of people using the internet, the intensity of use of the internet and other environmental and technological influences.

Please refer to our Vodafone Broadband Guides within our Service Pack for further information.

Vodafone Broadband Router: We will provide a Vodafone Broadband Router to any new customers who wish to take our Vodafone Broadband Services (subject to successful Vodafone Broadband Services availability checks and credit checks). To Broadband wirelessly to the router, your equipment will need to have wireless compatibility in order to be able to access the internet.

Downloading third party content: A copyright owner's permission may be required for downloading protected content. Downloading protected content without the copyright owner's consent may constitute a criminal offence. Further details are contained in our Vodafone Broadband and Home Phone Acceptable Use Policy at vodafone.co.uk/broadband

Content Controls: Content Controls are currently available to all Vodafone Broadband customers. Content Controls will be automatically set to off as default.

Users can choose and change their Content Control settings at any time by accessing their account via vodafone.co.uk/myvodafone/

Content Control may not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Vodafone accepts no responsibility for personal online activity.

Third Party Anti-Virus software: Whilst Vodafone recommends the use of anti-virus software, we are not responsible for its performance or any impact which it may have to your systems, equipment or any materials stored on those systems or equipment.

Please refer to the End User License Agreement with the relevant third party anti-virus software provider.

Returns Policy: Our Vodafone Broadband and Home Phone Delivery and Returns Policy (including details relating to your Cooling Off period) can be found at vodafone.co.uk/broadband (and will be referenced in the FAQ section of our Website).