GigaCube

Vodafone GigaCube Terms and Conditions

This agreement is also available in large print or in Braille. Call 03333 043 222 or email disability.access@vodafone.co.uk for information about the accessibility of our products and services.

Thank you for choosing your GigaCube plan with Vodafone. We’ve pulled together some handy information to get you started. To find out more about GigaCube, just head to our website at http://www.vodafone.co.uk/gigacube

GigaCube

To be eligible for the GigaCube, you must have suitable levels of 4G coverage and capacity available in your registered area. When purchasing online, in store or over the phone, an advisor will check this for you before you can proceed with your purchase.

A minimum term applies. Your contract will set out the minimum term applicable to you .

The speeds achieved while using GigaCube are subject to network coverage and capacity. Speeds may vary significantly.

If you’re an existing Vodafone Pay Monthly mobile customer, you can check your data allowance at any time by downloading the My Vodafone App, or by logging in to My Vodafone.
New customers can check through My Vodafone.

You can also access My Account Controls at any time through My Vodafone. From here, you can set up a preferred contact number (even if this is not a Vodafone number), to receive automatic notifications by text if your GigaCube is almost out of data. You can also opt in to purchase additional data or extras.

To ensure that you don’t experience any unexpected bills, a data cap is automatically put in place once you reach your monthly data allowance limit. You can check the status of this in My Vodafone or the My Vodafone App, and remove it. If you remove the cap, we’ll automatically re-add it in 24 hours to prevent you receiving unexpected charges. If you run out of data and have removed the data cap, find out what out-of-bundle charges apply.

If you run out of data you can log in to My Vodafone or the My Vodafone app to purchase data extras of 1GB, 2GB or 50GB data.

The GigaCube is designed for use at your registered postcode only. Your GigaCube may not work outside of this area and will not work outside of the UK.

The Vodafone SIM included in the GigaCube is intended for exclusive use with the GigaCube – please don’t try using it in other devices.

Your agreement with us

Your agreement is with Vodafone Limited, registered in England under number 1471587 at Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN.

It’s made up of these Terms and Charges Guide which cover the SIM card and any services you use in your plan.

It doesn’t cover any equipment. However, see “equipment subsidy” below. We’ll send these to you by post or email. We also encourage you to take a look at our Returns, Privacy, Acceptable Use Policies and Mobile Broadband Traffic Management Policies, which also make up your “Agreement” with us. You can find these documents at www.vodafone.co.uk/terms-and-conditions.

Joining us and charges

The basics: When you join us we’ll agree certain things with you and set them out in your Order Form or Welcome letter/email. These documents will include important information like: 1. how long we’ll provide our services to you and the minimum period you have agreed to stay with us; 2. your chosen services and how much these will cost you every month; 3. additional services you have chosen as part of your plan, when they start and end and when you’ll be charged for these; and 4. any upfront charges you’ve paid or may have to pay for your equipment.

Charging: Your Charges Guide sets out current pricing information about out of plan charges (if applicable) as well as charges for additional services which are not included in your monthly plan charge. All these charges will be added to your bill as and when you use the services.

Payment: You’ll need to pay for all charges within 7 days of the date of your bill. We ask that you pay by direct debit so please contact us if you wish to pay by other means. Where VAT applies, it will be included in the charges. If you pay late, we’ll charge interest of 2% above the base rate of Barclays Bank each year and you’ll also need to pay a reasonable charge to compensate us for the administration costs incurred (see your Charges Guide).

During your agreement with us

Using the services: You’re responsible for other people that use your equipment and services which are only for your personal non-commercial use. We own the SIM number and the SIM card which we can change at any time and you may only use equipment that is approved for use on our network. For more information on using our services and restrictions please review our Acceptable Use Policy.

Usage limits: We may decide to set a monthly internet limit on your account. It’s possible you may go over this limit but if this happens you must still pay all charges. If your usage increases significantly we may ask for a part payment so you can continue to use the services.

Changes to your terms, services or charges

We may change the Agreement, our services, or charges at any time. We’ll tell you beforehand unless it relates to additional services or out of plan services you don’t use regularly. The charges may change as follows:

Plan charge (data allowance): Each April your monthly plan charge will increase by an amount equal to the retail prices index rate published by the Office for National Statistics in March (RPI rate). We will apply that RPI rate adjustment from your April bill. If the RPI rate is a decrease, your monthly plan charge will not be reduced.

Out of plan services: We may increase charges for out of plan services at any time.

Additional services: Charges for additional services may change from time to time and may be outside of Vodafone’s control so you’ll need to check our website for the latest prices. If we change your plan charge, out of plan charges, our services or the Agreement you may have a right to end the Agreement without paying a termination charge (although you’ll need to pay for your equipment subsidy). Please see “Leaving Us” below.

Problems with our services

We’ll provide our services with reasonable skill and care. However, our services are not fault-free and are not available everywhere in the UK. Please check the predicted coverage in your area on Vodafone’s website www.vodafone.co.uk/ coverage. There are a number of reasons why you may find problems with the services and these include moving home or work, weather conditions, damage to our network, the number of people using the network at the same time and so on. Please contact us if you experience a service issue and we’ll attempt to fix it. If we have to interrupt our services for maintenance or we cause a technical fault on our network, you may be entitled to a partial credit of your plan charge based on the number of days you are without our services. If you are experiencing a materially degraded service for an unreasonable period of time, please read our “Leaving Us” section below. We’ll not be responsible for any loss of service due to something outside our reasonable control. To receive a partial credit of your charges or terminate the Agreement, you must report to us a severe disruption which we will assess against your typical usage history. We may offer you alternative equipment to address service quality.

Lost or Stolen Equipment

If your SIM card is lost or stolen, you must tell us as soon as possible so we can suspend our services and stop someone else using it. Your maximum liability for charges incurred up until you notify us will be as follows: Notification within 24hrs: £100 maximum. Notification 24+hrs – 5days: £500 maximum. Notification 5 days+: all charges until you have reported to us. You’ll also continue to pay all the remaining plan charges for our services for the minimum period, even if your SIM card or equipment is lost or stolen.

Leaving us / suspending the services

Cancelling, returns and faulty equipment. Please read our Returns Policy for details on how to do this. It also sets out what to do if your equipment is faulty and how you can return your equipment or get your equipment fixed or replaced.

If you want to end the Agreement

Because you simply want to leave us: If you’re outside of your minimum period, you can cancel at any time but you’ll need to give us 30 days’ notice. If you are within your minimum period, you’ll need to pay a termination fee. Your Charges Guide gives you a calculation to work out how much this will be.

Because of the quality of our services: If the service is materially degraded for an unreasonable period of time you may be able to leave the Agreement early without paying a termination charge (although you’ll need to pay for your equipment subsidy). Contact us to discuss your options.

Because of changes: If we, (i) increase your monthly plan charge more than once per year or by more than the RPI rate; (ii) increase your out of plan charges or change our services or the Agreement to your material detriment, you’ll have a right to leave the Agreement early without paying a termination fee (although you’ll need to pay for your equipment subsidy). We’ll let you know if this is the case and what to do before the changes are made. If you take no action within 30 days of us telling you about the changes, you’ll be considered to have accepted those changes.

Equipment subsidy: All the information required to calculate your equipment subsidy is set out in your Welcome Letter. The subsidy you pay will be 1/24 of the original value of the equipment less any up-front payment you made towards it, multiplied by the number of months left of your minimum period at the time the agreement ends. We’ll add this charge to your final bill.

If we want to suspend our services or end the Agreement

We may suspend our services or end the Agreement if:

(i) you don’t pay any charges on time;
(ii) (you don’t do something fundamental that you have to do under the Agreement;
(iii) you use any of our services in a way that may damage or affect the operation of our network; or
(iv) you become bankrupt or make an arrangement with creditors. Where we end the Agreement in this way termination fees will apply. We may need to suspend our services if asked to do so by regulators or if required by law.

We may end the Agreement if we are permanently unable to provide our services to you. You won’t have to pay a termination fee in this case although you’ll need to pay for your equipment subsidy

What we do with your information and contacting us

What do we do with your data? We along with companies in the same group as us may collect, use and share your personal information and information about the type of calls you make in order to support our services, manage your account, and provide customer care activities.

Sharing your data with third party agencies: If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies to prevent fraud and money laundering.

For our Privacy Policy and further details explaining how the information held by fraud prevention agencies may be used, please ask an advisor or visit www.vodafone.co.uk/privacy

Contacting us and complaints

We’ll send you notices by post, voicemail, text or email. If you need to speak to us or have a complaint, please contact us on: Phone: 191 from your Vodafone phone or 0333 3040 191 (from UK landlines or other mobiles); Post: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN; or Website: www.vodafone.co.uk/vodafone-uk/forms/ complaints/#

If we can’t fix your issue, you may (i) ask that the matter is referred to an independent ombudsman under our Customer Complaints Code available on our website or by contacting us; or (ii) if you have an issue with goods or services bought online you can refer to the EC Online Dispute Resolution website at ec.europa.eu/odr. Further information on this complaints process is available on our website at www.vodafone.co.uk/vodafone-uk/forms/complaints/

Other useful information

Liability: We’ll not be legally responsible to you for any loss or damage that is not directly caused by us or which we could not reasonably expect at the time we entered into the Agreement with you, for example, loss of income, business, profit, savings and missed opportunities claims.

Transferring the Agreement: We may transfer this Agreement to anyone at any time provided doing so does not adversely impact your rights under the Agreement. You’ll need to get our permission before transferring the Agreement and the person you are transferring to will need to pass our credit check.

Version February 2019