Terms and conditions

Vodafone Call+ and Message+ apps on Apple and Android devices

1. Your acceptance to use the apps

The apps are provided to you by Vodafone Sales and Services Ltd, registered in England and Wales at Vodafone House, The Connection, Newbury, Berkshire RG14 2FN, under registered number 06844137 and registered VAT number GB 569 95 32 77.

BY USING THE APPS YOU ACKNOWLEDGE AND AGREE TO THESE TERMS OF SERVICE. If you choose not to agree with any of these terms, you may not use the apps.

You may use third-party applications within the apps (Third-Party app) which will allow you to further enrich the features of the apps. Third-Party apps are developed by parties other than Vodafone so please read their terms and conditions to ensure you are familiar with how any Third-Party app works and how your data may be used. You understand and agree that Vodafone is not responsible or liable for the behaviour, features or content of any Third-Party app.

2. Using the apps

The apps are an enriched calling and integrated messaging service which will allow you to:

  • Add rich features to your calling experience provided by Vodafone, including sending and receiving files (for example, pictures, video, audio, vCards and your location data (the content) during a call, or share certain content such as location before or after the call)
  • Send and receive messages with your content (instant messaging)

To be able to use the enriched features of the apps, you and your contacts need to have a Rich Communication Services (RCS) compatible client supporting enriched calling features, and both have data enabled.

If you and/or your recipient don’t have an RCS-compatible client and/or data enabled, or for any other reason the content can’t be delivered over the internet, your messages will be sent via normal SMS in accordance with your bundle.

You are responsible for your messages and any content that you share, so make sure that they comply with all laws which may apply. In particular, you must make sure your messages and content are not harmful or offensive and that you own all rights to the content you send to your contacts. You should not share music or video files unless you own all rights to them. Sharing music or video without the permission of the copyright owner is unlawful.

To use the apps, you must be 16 years old or over, or have permission from your parent or guardian.

3. Rights

Vodafone grants you a non-exclusive right to download, install and use the apps in the UK on your mobile device for your own personal non-commercial use.

We and our licensors own all proprietary rights in the apps. You won’t have any right to the apps apart from the right to use the apps in line with these terms. In particular you understand and agree that:

(i) You aren’t permitted to resell, copy, or distribute the apps for any commercial purposes or use the apps in any other manner inconsistent with these Terms of Service

(ii) You aren’t permitted to duplicate, transfer, copy or distribute any part of the apps in any medium without our prior written authorisation

(iii) You aren’t permitted to reverse engineer, alter or modify any part of the apps

(iv) You will comply with these terms and conditions

Nothing in these terms affects any legal rights you have as a consumer.

4. Your information

So that we can operate the apps, troubleshoot them if you have a problem, and optimise and improve their performance, we use your information in the following ways:

  • We collect your mobile phone number, email address and, only with your explicit consent, we collect names, phone numbers and email addresses from your address book for the sole purpose of providing the Service (such as to ensure notifications for messages you receive are shown with the name of the sender as it is shown in your address book)
  • We collect some information about your phone and your use of the apps (such as language, device and usage statistics)
  • The apps are designed to work with the services offered by Vodafone. We share some information across the Vodafone group of companies so that we can operate and promote the service

The apps show your current status to other users on the messaging service. You will appear ‘online’ or, depending on the device, the date and time of your last access to Message+ and Call+ will be displayed. You can disable the last active functionality at all times by going to settings and unchecking last active option.

You must notify us immediately of any breach of security or unauthorised use of your mobile phone. We will not be liable for your losses caused by any unauthorised use of your account and you may be liable for the losses caused to us or others due to such unauthorised use.

5. Cost

The apps are provided to you free of charge and you won’t be charged for installing the apps. Unless you’re using a Wi-Fi connection, you will be charged according to your bundle for the use of data to download the apps, and for the messages and content that are sent and received over the internet. Where an internet connection is not available, your messages will be charged as SMS messages. Where a mobile data connection is not available your content (pictures, videos, etc.) will be sent and charged as an MMS message. The voice calls made through Call+ will be charged by the minute according to your agreement.

6. Ending or changing the apps

You can stop using the apps at any time. Depending on the device type, you might also be able to uninstall or deactivate the apps from your device.

We may suspend or change the apps immediately for any reason, including where repair or maintenance work is needed. We may add new features from time to time and have no obligation to offer any particular features via the apps. We can withdraw the apps, but will provide at least 30 days’ notice if we do so.

7. What we are not responsible for

We provide the apps on an 'as is' basis for your personal use only. Not all of the apps services will work with all mobile equipment – you will need to check that your mobile equipment is compatible with the apps before you register. We won’t be responsible for any loss or damage that we or you couldn’t reasonably expect at the time you first began to use the apps or which is out of our control. We will also not be responsible for:

  • Any loss or damage arising as a result of any content which you upload, store or share
  • Any content or services provided by another person or organisation
  • Any loss or damage that you could have avoided or reduced by being careful or taking reasonable steps
  • Any loss of, or corruption to your content or other data if that loss or corruption is not caused by us or is out of our reasonable control

8. General terms

We may allow another person or company to perform any of our obligations under these terms on our behalf. You agree that we may transfer our rights and obligations under these terms to another Vodafone company. If we transfer our rights and obligations to any other third party, we will let you know. If any of these terms cannot be enforced by any court or other authority, we will delete it from these terms and it will not affect the rest of the terms. We may send you notices by email, text, post or on our website. We can change these terms at any time by posting the amended terms on Vodafone.co.uk.

These terms and the provision of the apps will be governed by the laws of England and Wales. Any disputes will be dealt with by the courts of England and Wales subject to any applicable law which provides a different jurisdiction for you as a consumer.

9. Support

We hope you enjoy using the apps.

If you have any problem you can contact us directly through the apps by clicking on the button send a feedback and then Report an issue.

Alternatively, if you can’t access the apps, you can contact us through www.vodafone.co.uk/messageplus or www.vodafone.co.uk/callplus in the Feedback section.

For more information on how the apps are supported on your device visit the FAQ section at www.vodafone.co.uk/messageplus or www.vodafone.co.uk/callplus

Version May 2015