Terms and conditions

Vodafone Pay as you go Extras

To qualify

1. Vodafone Pay as you go Extras are available to Pay as you go customers on Vodafone Simply, Vodafone Big Value Bundles and Freebies, Smartstep and Smartplus terms.

2. To find out how to opt in to one of our Vodafone Pay as you go Extras and the amount of minutes, texts or data you’ll get, please go to Pay as you go Extras

How it works

3. Our Extras start on the day you buy them and automatically renew every 30 days, unless you opt out.

4. The day the Extra is added to your account will count as the first day. It’ll run out at 11.59pm UK time on the 30th day of the month.

5. You’ll need to make sure you’ve topped up with enough credit by 11.59pm on day 30 of your allowance so we can add the Extra. If you have enough credit to pay for the Extra, we’ll text you to confirm when it's been added. If you don't have enough credit when we try to take payment we’ll send you a text to let you know we've been unable to process the Extra and ask you to top up.

6. There may be a delay of up to 2 hours from 11.59pm on day 30 day before the Extra is added to your account. You can check your account at any time by calling 2345 free from your Vodafone mobile. If you don’t have enough credit for your Extra and you’ve opted into Vodafone IOU, we’ll use any IOU credit balance towards payment for your Extra.

7. If you don’t want your Extra to renew automatically, you’ll need to opt out by calling 2345 free from your Vodafone mobile. You can end the Extra at any time – and if you opt out during the 30 days, your current Extra will end on the 30th day.

8. Any unused Extra allowance (minutes, texts or data) won’t carry over when your 30 day period ends. If you go over your Extra allowance or don’t have another Freebie on your account, standard charges will apply. You can buy only one of each type of Extra at a time during a 30-day period.

Please remember

  • If you change from Pay as you go to Pay monthly or vice versa you won’t be able to carry across any unused minutes, texts and data from your original Extra.
  • Extras can’t be refunded or transferred. They’re for your personal, non-commercial use and subject to the Pay as you go airtime agreement and charges guide [PDF: 172KB]
  • We may vary or amend these terms, but if it’s to your disadvantage, we’ll notify you.

Vodafone Pay monthly Extras

To qualify

1. All Vodafone Pay monthly consumer customers can opt in to Pay monthly Extras.

2. To find out how to opt in to one of our Vodafone Pay monthly Extras and the additional allowances you’ll get, please go to Pay monthly Extras

How it works

3. Our Extras start on the day you buy them and renew automatically on your billing date each month.

4. The cost of the extra is pro-rated in the first month, and then charged on the first billing date of each subsequent month.

5. If you don’t want your Extra to renew automatically, you’ll need to opt out by calling 191 from your Vodafone mobile. You’ll be able to use the Extra until your next billing date, and we won’t charge you again.

6. You can remove your Extra immediately at any point during the month by calling 191 from your Vodafone mobile. It will be cancelled straight away and you won’t be able to use any remaining allowance. Unfortunately we can’t refund the charge, in whole or in part.

7. Any unused Extra allowance won’t carry over when your billing month ends. If you go over your Extra allowance, standard charges will apply. You can only buy one of each type of Extra each month, although you may have as many different types of Extra as you like.

Please remember

  • If you change from Pay as you go to Pay monthly or vice versa, you won’t be able to carry across any unused UK minutes, texts and data from your original Extra.
  • Extras can’t be refunded or transferred. They are for your personal, non-commercial use and subject to the Pay Monthly Price Plan Guide
  • We may vary or amend these terms, but if it’s to your disadvantage, we’ll notify you.

Who are we?

Vodafone Limited, Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN.

Version May 2015