At Vodafone, getting the right result for our customers drives everything we do. In one of our contact centre roles, we'll trust you to use your natural warmth, energy, sense of humour and flair for solving problems to resolve each call.
If it needs following up, then you'll be more than capable of doing that too. We'll give you the freedom you need to build relationships, take end-to-end ownership of any issues and do the best job you possibly can for your clients.
To become one of our Customer Service Advisers, you'll need to be hungry to learn, develop and progress. But we'll also be looking for plenty of initiative – we want to tap into any ideas you might have about how we can do things even better. If you also have a natural ability to get a great rapport going with customers – so you can give them the best imaginable service – this could be the start of a lasting career with Vodafone. We also have occasional opportunities for Team Leaders in all our locations.
As well as great benefits – including 28 days' holiday and discounts on our products and services – you can expect a good work-life balance. We'll give you a full induction and intensive training to get you started, along with real scope to develop, grow and progress throughout your career.
What will you bring to the conversation? Find out more and apply:
Locations:
Fire up your brain. Switch on your personality. Customer service roles at Vodafone are all about using your own initiative. Our customers come from all walks of life. And they could have all sorts of questions – upgrades, tariffs, technical queries, anything. So when they call up, you'll need to adapt in the blink of an eye. And, you'll need to think for yourself to answer – not just read from scripts.
To help you, we'll give you a brilliant training and development plan. First, there's a thorough induction to get you up to speed on our company, products and services. Plus, there's a heap more training as you develop within your role. You can even earn other qualifications while you're here.
Experience isn't necessary (though it's always nice). Just as important is a positive personality, a strong focus on going that extra mile to provide remarkable service, a bit of get-up-and-go and a real desire to learn. Show us that and there's no end to what you can achieve.
To find out about our current opportunities, search ‘Customer Operations’ in our Job Search
Locations:
Welcome to the business side of customer service. Here, you'll work in small teams. You'll get to know our customers individually. You'll use your own initiative to solve calls. And you'll be able to follow them up afterwards.
When one of our business customers phone up, you'll adapt your approach in the blink of an eye. You'll listen to their needs. And, you'll come up with your own solution - not read from sheets of paper. In fact, you'll work more like an account manager.
To help you, we'll give you a thorough induction to get you up to speed on our company, products and services. Plus, there's a heap more training as you develop within role. You can even earn other qualifications while you're here.
Experience isn't necessary (though it's always nice). Just as important is a positive personality, a bit of get-up-and-go and a real desire to learn.
To find out about our current opportunities, search 'Customer Operations' in our Job Search
Locations:
Sympathetic. Tactful. Persuasive. Tackle a customer service role that uses every side of your personality, all at once. Being a Credit & Collections Adviser is all about delving deep into problems. When one of our customers has trouble paying, we need someone who can help them out. By listening. Understanding. And then guiding them through a payment plan - firmly, but fairly. Tricky? Of course. But it's also immensely satisfying.
To help you, we'll give you a brilliant training and development plan. First, there's a thorough induction to get you up to speed on our company, products and services. Plus, there's a heap more training as you develop within role.
You can even earn other qualifications while you're here. Experience isn't necessary (though it's always nice). Just as important is a positive personality, a bit of get-up-and-go and a real desire to learn. Show us that and there's no end to what you can achieve.
To find out about our current opportunities, search ‘Customer Operations’ in our Job Search
Locations:
Fire up your brain. Switch on your personality. Customer service roles at Vodafone are all about using your own initiative. Warrington is where we look after our biggest consumer customers. It could be anyone, of any age, from any background. And they could have all sorts of questions - upgrades, tariffs, technical queries, anything. So when they call up, you'll need to adapt in the blink of an eye. And, you'll need to come up with your own solution - not read from scripts.
To help you, we'll give you a brilliant training and development plan. First, there's a thorough induction to get you up to speed on our company, products and services. Plus, there's a heap more training as you develop within role. You can even earn other qualifications while you're here.
Experience isn't necessary (though it's always nice). Just as important is a positive personality, a bit of get-up-and-go and a real desire to learn. Show us that and there's no end to what you can achieve.
To find out about our current opportunities, search ‘Customer Operations’ in our Job Search
74,000 calls a day creates a wealth of information. It's all got to go somewhere – and for that matter, be easy to find again. And each one of those calls is from a customer needing help. So you’ll make sure every piece of data finds a home, so we can help all those customers in the most efficient way possible.
In fact you'll take care of a whole host of things from accurate filing and maintaining a comprehensive set of records, to distributing the post.
First and foremost, a friendly, can-do attitude goes a long way. Methodical in your approach, your organisational skills mean nothing is left to chance – and you come into your own with tight deadlines.
You've probably already got an administration course or experience under your belt, but we'll still give you all the support you need to develop even further.
To find out about our current opportunities, search ‘Customer Operations’ in our Job Search
Our sales teams in Stoke-on-Trent set the standard for the whole country. They're that fantastic. They’re literally obsessed with delivering the most incredible customer service. And they’re also experts at hitting targets.
But they can also put a grin on virtually anyone's face. Join them and you'll either take calls from customers calling in, or make outbound calls. Whoever you're talking to, you'll offer warm, friendly, helpful advice – and simple, thoughtful solutions. You'll explain the benefits of our products and services. And, if the customer's thinking of moving on from Vodafone, you'll show them all the great reasons they should stay.
To help you, we'll give you a brilliant training and development plan. First, there's a thorough induction to get you up to speed on our company, products and services. Plus, there's a heap more training as you develop within your role. You can even earn other qualifications while you're here.
Experience isn't necessary (though it's always nice). Just as important is a positive personality, a strong focus on going that extra mile to provide remarkable service, a bit of get-up-and-go and a real desire to learn. Show us that and there's no end to what you can achieve.
To find out about our current opportunities, search ‘Customer Operations’ in our Job Search
Inspiration. Leadership. Understanding. This is what we look for in our Team Leaders. After all, you're the person who'll be building the fantastic culture in our contact centre, and making sure every one of our customers puts the phone dwn happy too.
How will you do that? By exploring, challenging and improving the way we work. By continually championing customer experience. And by being so passionate and so committed, you couldn't fail to set an example.
As you'll be part of our management team, you'll need experience that proves you're a brilliant people manager. And, of course, that you're at home in a fast-moving environment like this.
To find out about our current opportunities, search ‘Customer Operations’ in our Job Search
Not every customer calls us with a query - some prefer to email. That's why we have this team, who call back our customers and make sure that everything is hunky-dory first time.
Whatever the question, it'll be up to you to solve it in your own way and leave no stone unturned before you pick up the phone. And because you'll be helping the same small businesses time and again, you'll be able to build some great relationships too.
We know this'll take far more than experience, so we appreciate just how much your unshakable positivity, patience and even basic computer skills count for. Everything else you can get from your ten weeks of training.
To find out about our current opportunities, search ‘Customer Operations’ in our Job Search
Locations:
Find a solution. Sounds simple enough? Not really, especially when everyone else has searched high and low, and come up empty handed. Then there's you; someone whose eagle eye can always find that elusive answer. That's why when our front line advisers get bamboozled with a problem, they'll hand their customer over to you for the solution.
You know your gadgets from your gizmos. And you're certainly a whiz when it comes to technology. But that's only half of it. You can also translate that passion and knowledge into the simplest terms.
You're patient to a fault – no matter how many times you have to explain something, you'll do so as if it's the first. Just as important is a positive personality, a bit of get-up-and-go, a strong customer focus and a real desire to learn even more. Show us that and there's no end to what you can achieve.
To find out about our current opportunities, search ‘Customer Operations’ in our Job Search
Locations:
Sympathetic. Tactful. Persuasive. Tackle a customer service role that uses every side of your personality, all at once. Being a Business Collections Adviser is all about getting to the heart of problems. When one of our business customers, big or small, has trouble paying, we need someone who can help them out. By listening. Understanding. And then guiding them through a payment plan – firmly, but fairly. Tricky? Of course. But it's also immensely satisfying.
To help you, we'll give you a brilliant training and development plan. First, there's a thorough induction to get you up to speed on our company, products and services. Plus, there's a heap more training as you develop within your role. You can even earn other qualifications while you're here.
Experience isn't necessary (though it's always nice). Just as important is an positive personality, a real focus on going that extra mile to deliver remarkable customer service, a bit of get-up-and-go and a real desire to learn. Show us that and there's no end to what you can achieve.
To find out about our current opportunities, search ‘Customer Operations’ in our Job Search
