Network Unlock Code request form

The Network Unlock Code or NUC (sometimes called a Network Unlock PIN or NUP, or Network Control Key or NCK) allows you to unlock a mobile phone from its original network.

It’s free for consumer and small business customers to request a NUC.

Not what you were looking for?

If you’ve already received your NUC, go to our How to use your Network Unlock Code page

If you need to unlock your phone in another way, see our Unlocking your phone page.

Requesting your NUC

To get your unlock code, we’ll need some information from you first. Once we’ve received this information, we’ll contact you within 24 hours. Sometimes we may need to get in touch with your phone’s manufacturer, which can take up to 10 working days. We’ll always keep you informed, so you’ll know what’s happening and when.

Tick the following boxes that apply to you.

Please confirm which type of customer you are

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