The Ultimate Broadband Guarantee

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Superfast speeds to your router - or money off until it's fixed

If your broadband speed to your router ever drops below our guaranteed speed, we'll give you a 15% discount until we fix it. Find out your guaranteed speed and how to claim your discount below.

What am I guaranteed?

Superfast 1 

We guarantee all Superfast 1 customers a minimum speed to the router of 25Mbps, or money off until it’s fixed.

Superfast 2 

We guarantee all Superfast 2 customers a minimum speed to the router of 55Mbps, or money off until it’s fixed.

How to check your speed and claim

Step 1

Download the Vodafone Broadband app from the Google Play Store (Android devices) or Apple App Store (iOS devices) below, then open and follow the on-screen instructions to pair with your router.

 

Step 2

Your speed will be displayed in the app dashboard. If this is below the minimum speed of our Ultimate Broadband Guarantee, you will see a ‘Claim now’ button – select this and follow the instructions to claim your discount.

Step 3

Once claimed, your 15% discount will be applied to your account until we fix the issue.

We guarantee your speed to your router because we can control it

Sync speed is the speed from your exchange to your router. We use this speed as a measurement for our guarantee as it’s in the control of both us and the line provider.

 

But there are other speeds we don't control

Throughput is the speed from your router to your devices at home. Throughput is more difficult for all service providers to control due to factors like location and number of devices, which is why we guarantee sync speed instead.

Things you can do to boost your speed

Keep your router within range

Position your router in an open space in the centre of your home for maximum coverage. The closer you are to the router, the better your speed should be.

Avoid interference from other devices 

If possible, keep your router away from common electrical devices like microwaves, televisions, wireless speakers and fluorescent lighting to enjoy the strongest possible connection.

Keep your router in an open space 

Place the router away from objects that can create physical barriers, like mirrors and furniture, to enjoy a more stable connection.

Change the channel

Having too many devices connected to the same channel can lead to a slow or intermmittent connection. If you’re still having issues, try using the Vodafone Broadband app to select a new channel.

Ready to join the uSwitch Broadband Provider of the Year?

Our legal terms

 

Vodafone Broadband and Home Phone services are subject to acceptance and availability in your area. Subject to credit check, an 18-month minimum term agreement applies.

 

Upfront fee: A new line provision charge of £60 may also apply if you don’t currently have a BT Openreach line at your address. Other upfront service and maintenance charges may apply – these are set out in the detailed Vodafone Broadband and Home Phone Price Plan.

 

Line rental: No line rental is required with all Broadband and Home Phone services.

 

Vodafone Broadband Router: £0.00 router fee applies.

 

Payment: Payment is by Direct Debit. Please note that VAT is included in the advertised prices and charges where required and is applied at the UK standard rate in force unless otherwise stated.

 

Vodafone Broadband App: Compatible Android/iOS device required for full functionality. 

 

Broadband discounts: If you have signed up to a Pay Monthly mobile plan and a Broadband plan (‘Eligible Services’) you will be eligible for a discount on your Broadband plan. Both services must remain connected to continue to  receive the discount. The discount amount will vary depending on what Eligible Services you have. Please see your Home Broadband Charges Guide for more information on discounts.
 

 

Vodafone Broadband router: We’ll provide a Vodafone Broadband router to any new customers who want to take out a Vodafone Broadband and Home Phone bundle (subject to successful Vodafone Broadband and Home Phone services availability and credit checks).

 

Speed: 35 Mbps & 63 Mbps average speed claim: 73% of customers on Superfast 1 receive speeds above 35 Mbps [and 61% of customer on Superfast 2 receive above 63 Mbps]. We base our average speeds on sync speed (the speed of your line from the street cabinet or telephone exchange to your router). Speeds may vary significantly by location and are dependent on all equipment meeting minimum specifications, being fully functional and working at full speed. The range of wireless equipment can vary according to the layout of your home. Other factors can also impact internet speeds, such as distance of your home from the network exchange, the number of people using the internet, the level of use of the internet and other environmental and technological influences.

 

Ultimate Broadband Guarantee: 18-month agreement. Subject to credit check, acceptance & availability in your area. Ultimate Broadband Guarantee: Claim a discount if sync speed is below 25Mbps for Superfast 1 (average speed 35 Mbps) & 55Mbps for Superfast 2 (average speed 63 Mbps). A discount will be applied to your monthly price plan. New & upgrading fibre customers only. Claims must be made via the Vodafone Broadband app. Your Vodafone router must be plugged in and switched on for sync speed to be captured. Terms apply, you can check the speed and availability in your area at vodafone.co.uk/broadband

 

Up to 6x faster than standard UK broadband: Vodafone Superfast 2 Broadband is up to 6 times faster compared with the UK’s average standard (ADSL) broadband speed (9Mbps - from Ofcom broadband performance report, 2017).

 

Fastest growing major home broadband provider: Growth rate independently verified by GfK, based on 33,949 Tech360 interviews with broadband users between Sept 2016 to Oct 2017 and 33,352 interviews with broadband users between Oct 2017 and Sept 2018. Major providers compared against include BT, Sky, Virgin Media, Plusnet and TalkTalk.

 

F-Secure (anti-virus software): Chargeable extra - free for first 6 months and chargeable for next 12 months at £39.99 (RRP £79.99). Covers up to 5 devices. Opt in and manual activation required at www.vodafone.co.uk/F-Secure. Some features may be modified and may not be compatible with certain operation systems. Please refer to the End User Licence Agreement with the relevant third party anti-virus software provider.

 

Downloading third party content: A copyright owner's permission may be required for downloading protected content. Downloading protected content without the copyright owner's consent may constitute a criminal offence. Please see the Vodafone Broadband Acceptable Use Policy for more details.

 

Parental controls: Parental controls are currently available to all Vodafone Broadband and Home Phone customers. Parental Controls will be automatically set to off as default.

 

Vodafone Broadband and Home Phone privacy policy: Please see our privacy policy for information on how we collect, use, share and protect your personal information.

 

uSwitch awards: as awarded by uSwitch in February 2019. uSwitch Broadband and Mobiles Award winners are decided by customer satisfaction research and uSwitch’s team of judges, composed of industry experts and technology journalists. For more information about the awards, please visit uSwitch

 

Broadband Genie award: as awarded by Broadband Genie in March 2019. Broadband Genie’s Home Broadband Survey gathers the opinions of thousands of UK broadband users. For more information about the award, please visit Broadband Genie 

 

All independent checks performed by FDM on behalf of Vodafone.

 

Call costs and subscription features: Details of our call costs (including a complete list of all our premium rate and international call costs and charges) are set out in our Vodafone Broadband and Home Phone Price Plan The costs of any features or feature bundles which include a monthly subscription charge are also included in this Price Plan. Please note that any features or feature bundles must be retained for a minimum of 30 days.

 

Line rental: No line rental is required with all Broadband and Home Phone services.

 

Evening and weekend calls: You may purchase extra call bundles allowing calls to certain numbers at particular times of the day. This is how we define these times:

  • ‘Daytime’ is 7am to 7pm, Monday-Friday
  • ‘Evening’ is 7pm to 7am, Monday to Friday
  • Weekend’ is all day Saturday and Sunday (midnight Friday to midnight Sunday). Please note that bank holidays are treated as normal weekends.

 

Anytime calls: Can be made during daytime, evening and weekend periods.

 

Inclusive calls: Are to standard UK landlines (starting 01, 02, 03) only. 60 minutes max duration per call; standard call charges apply after 60 minutes. You can hang up and re-dial before 60 minutes to avoid these charges.

 

Connection charge: A call connection charge of 19p per call applies for all non-inclusive calls, unless otherwise stated.

 

Number Transfer: Our ability to transfer your number is subject to availability.

 

Offers, promotions and discounts: Our offers and promotions are available to new Vodafone Broadband and Home Phone customers only.