What exactly makes a strong community? According to the public sector leaders we surveyed, three key areas emerge: a healthy population, community trust in public services and an efficient local Government.
In fact, public sector leaders are adamant that a strong community and a highly-capable public sector go hand-in-hand.
Technology and innovation is playing a huge part in raising service quality and building public trust. In our report, we look at how the public sector can deal with the demand from both central Government and the public to digitise services.
From higher efficiency and lower wastage to a more personalised and continuous service, the ‘operational’ and ‘convenience’ benefits of improved technology usage in the public sector are apparent. But the challenge is just as clear: How can we forge strong communities in the face of massive public sector cuts?
When asked to name the Top 3 contributors to a strong community, 72% of leaders said a healthy population, 71% said community trust in publicservices, and 69% said efficient local government.
77% of the public want to manage all of their dealings with the government either completely (25%) or mostly (52%) online.
66% of public sector leaders believe there are common issues of low trust, lack of openness and low engagement.
72% of public sector leaders believe a community will prosper with a healthy population.
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Future opportunities for digital services in theNHS
Roy Lilley is a health policy analyst, writer, broadcaster and commentator on the NHS and social issues. He explains how a range of patient services are being radically reappraised to help the NHS achieve the proposed government cuts.
This includes how nurses and patients can use mobiles, apps, electronic devices and Facebook communities to improve patient care.
Strengthening communities – the fullreport
Two-thirds of public sector leaders believe that low levels of trust in public services like health and transport is an issue compounded by a lack of transparency and too little community engagement.
This report shows how public sector organisations need to improve the quality of services while explaining how the public can access and use those services in an era of radical technological change.