Perspectives series: Connected Nation – a digital government for everyone
More than three-quarters of us connect to the internet every day, and being connected through multiple devices has also become the norm. Unsurprisingly, this has changed our expectations and behaviour when it comes to our relationships with government.
Connected citizens want even greater access to digitally-delivered services than is currently available. The same is true for interactions with other public services – from booking medical appointments to reporting issues in the community.
But a significant minority of UK households are unconnected, with no access to the internet in their homes.
This report looks at the need for a balanced cross-channel approach, based on a detailed understanding of the needs of different segments of society.