New customers
Clear policies and key performance indicators introduced to contact centre employees have redefined roles, improving both performance and customer experience.
Contact centre managers can react quickly to call spikes and easily resource new teams when needed, after introducing a new VoIP network and transforming the setup of the contact centres.
New contact centre technology now supports chat, social and video, and is ready for future enhancements as required.
By partnering with a single supplier across fixed and mobile, they’re reducing costs and improving strategic planning.
Innovating to stay ahead
Delivering superior customer service and support
Offering greater value
New customers