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Denplan

Protecting Britain’s smiles

The dental payment plan specialist revolutionised its contact centres with our strategic transformation programme, Better Ways of Working.

Around 1.7 million people in the UK manage their dental bills through a Denplan payment plan, and more than 6,500 dentists are dependent on its services.
 
With its 200-seat contact centre in need of a radical overhaul, Denplan visited Vodafone sites in Newbury and Stoke to find out more about Better Ways of Working. They witnessed first-hand how space management, technology and addressing the way people work can offer significant benefits in employee productivity, customer satisfaction and operational efficiency.
 
Teams now work to defined policies on voicemail, call answering times, call length and standard performance measurements. VoIP has also been introduced to support chat, social and video interaction, delivering a new and improved customer experience.
 
“Vodafone quickly made me realise we needed to involve the whole Denplan business. They were able to rethink our contact centres from the ground up.”
Steve Marwick, IT Services Manager, Denplan
 

Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

0845 241 9560

Calls cost 2p per minute plus your phone company’s access charge.

Request a callback

Benefits

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Improved customer experience

Clear policies and key performance indicators introduced to contact centre employees have redefined roles, improving both performance and customer experience.
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Flexible working

Contact centre managers can react quickly to call spikes and easily resource new teams when needed, after introducing a new VoIP network and transforming the setup of the contact centres.
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Future-proofed technology

New contact centre technology now supports chat, social and video, and is ready for future enhancements as required.
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Effective partnership

By partnering with a single supplier across fixed and mobile, they’re reducing costs and improving strategic planning.

Related solutions

Contact centre solutions

Communicate with your customers using the method they want, on the device they want, with a multi-channel experience that includes phone, email, live chat and social media solutions.

Better Ways of Working

With our unique strategic transformation programme, we’ll help your organisation to work more flexibly, be more productive and realise more efficiencies.

One Net Enterprise

Bring your fixed and mobile services together for an integrated and agile way of working in a single cloud-based system that boasts an extensive suite of communication and collaboration tools.

Why Vodafone

Innovating to stay ahead

Delivering superior customer service and support

Offering greater value

Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

0845 241 9560

Calls cost 2p per minute plus your phone company’s access charge.

Request a callback