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Denplan

Protecting Britain’s smiles

The dental payment plan specialist revolutionised its contact centres with our strategic transformation programme, Better Ways of Working.

Around 1.7 million people in the UK manage their dental bills through a Denplan payment plan, and more than 6,500 dentists are dependent on its services.

With its 200-seat contact centre in need of a radical overhaul, Denplan visited Vodafone sites in Newbury and Stoke to find out more about Better Ways of Working. They witnessed first-hand how space management, technology and addressing the way people work can offer significant benefits in employee productivity, customer satisfaction and operational efficiency.

Teams now work to defined policies on voicemail, call answering times, call length and standard performance measurements. VoIP has also been introduced to support chat, social and video interaction, delivering a new and improved customer experience.

 
 
 

Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

08080 998877

Calls to this number are free.

Benefits

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Improved customer experience

Clear policies and key performance indicators introduced to contact centre employees have redefined roles, improving both performance and customer experience.

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Flexible working

Contact centre managers can react quickly to call spikes and easily resource new teams when needed, after introducing a new VoIP network and transforming the setup of the contact centres.

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Future-proofed technology

New contact centre technology now supports chat, social and video, and is ready for future enhancements as required.

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Effective partnership

By partnering with a single supplier across fixed and mobile, they’re reducing costs and improving strategic planning.

Related solutions

Why Vodafone

Innovating to stay ahead

Delivering superior customer service and support

Offering greater value

Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

08080 998877

Calls to this number are free.

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