Vodafone One Net Business helps the same-day logistics provider answer 10% more calls.
The UK’s fastest-growing logistics provider, Diamond Logistics have built their success on a can-do attitude and rapid response to customers’ needs.
Following the disruption of snowfall in 2013 that made it difficult getting into the office, Diamond has integrated its landline and mobile phones into a single system with Vodafone One Net Business. Customers now dial a single company number, and calls are routed intelligently to reach the service they need, reducing waiting times.
In the event of further disruptions, incoming calls can be automatically diverted to mobiles. Crucially, One Net Business can also grow with Diamond's planned expansion and will continue to provide effective remote working solutions – vital for a round-the-clock business.
“Vodafone provides the infrastructure we need to operate effectively. I know we’re answering 10% more calls than previously.” Kate Lester, CEO, Diamond Logistics