Diamond Logistics

Powering delivery drivers

Vodafone One Net Business helps the same-day logistics provider answer 10% more calls.

The UK’s fastest-growing logistics provider, Diamond Logistics have built their success on a can-do attitude and rapid response to customers’ needs.

Following the disruption of snowfall in 2013 that made it difficult getting into the office, Diamond has integrated its landline and mobile phones into a single system with Vodafone One Net Business. Customers now dial a single company number, and calls are routed intelligently to reach the service they need, reducing waiting times.

In the event of further disruptions, incoming calls can be automatically diverted to mobiles. Crucially, One Net Business can also grow with Diamond's planned expansion and will continue to provide effective remote working solutions – vital for a round-the-clock business.

“Vodafone provides the infrastructure we need to operate effectively. I know we’re answering 10% more calls than previously.”
Kate Lester, CEO, Diamond Logistics

Diamond Logistics is a Ready Business

See how Vodafone helps Diamond Logistics deliver every time.

 

 

Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

0808 004 4504

Calls to this number are free.

Benefits

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One number for multiple sites

Vodafone One Net Business gives Diamond a single number for their customers to call, regardless of which site they are contacting.

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Quick response

Customer waiting times are reduced as calls are intelligently routed to the correct person or place, improving efficiency.

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Never missing a call

Diamond can continue to deliver on their same-day promise and ensure business continuity regardless of time, weather or location as calls can be redirected to different sites or mobiles.

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Room to grow

Vodafone One Net Business is scalable and flexible, supporting Diamond Logistics’ growth from 15 to 40 sites.

Related solutions

Why Vodafone

Innovating to stay ahead

Delivering superior customer service and support

Offering greater value

Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

0808 004 4504

Calls to this number are free.

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