Changes to roaming charges in EU-regulated countries and out-of-bundle call charges

We’re making two important changes this summer. These are:
1 July 2015 – changes to roaming charges in EU-regulated countries
10 August 2015 – changes to out-of-bundle charges

Changes to roaming charges in EU-regulated countries – from 1 July 2015

Good news – from 1 July 2015 we’ll be making roaming cheaper when you’re abroad.

Out-of-bundle call charges – from 10 August 2015

We’ll be making some changes to our pricing. These changes will happen automatically so you won’t need to do anything. This page explains what these changes are and how they’ll affect you.

We really hope you’ll decide to stay with us, but as these changes will increase your monthly bill by more than the Retail Price Index (RPI 0.9%), you’re entitled to end your agreement without charge. If you decide to do this, please write to us before 10 August 2015 at Vodafone Limited, The Connection, Newbury, Berkshire, RG14 2FN.

This information only applies if you received a text from us directing you here. If you’ve received this information from anyone else, the details shown here don’t apply to you.

From 10 August 2015, we’ll be changing our out-of-bundle call charges for all calls to UK numbers to a standard rate of 45p a minute – and 45p for selected services, such as picture and video messaging. This means some charges will be lower, others will rise and some will stay the same.

You’ll pay an out-of-bundle charge if you go over your monthly bundle allowance or if your bundle doesn’t include any of these services:

Out-of-bundle charges (one minute minimum call charge)

Standard UK charges Price from 1 July 2015 Price from 10 August 2015
Calls to any UK mobile number, standard UK landlines (starting 01, 02, 03) and voicemail 45p 45p
Channel Islands/Isle of Man landlines starting 01481, 01534 or 01624 36p 45p
UK picture messaging 40p 45p
UK video messaging 62p 45p
Roaming picture messaging (excluding Europe Zone 1) 37p 45p
Roaming video messaging (excluding Europe Zone 1) 62p 45p
Freefone numbers starting 0500 20.4p 45p
Radio-paging services (starting 076) 51.1p a call 45p a call
Personal numbering services (starting 070) 66.4p 45p
Call forwarding services (e.g. 07744, 07755) 36p 45p
Video calling to Vodafone UK mobile numbers 36p 45p
Video calling to other UK mobile numbers 57p 45p
Calls to service numbers 08, 09 and 118 (access charge) 23p* 45p*
0800 & 0808 Free Free

*A service charge also applies for calls to service numbers. The organisation offering the service (such as your bank or travel agent) needs to advertise the service charge for the number alongside their service number.