Let our bespoke communications solutions work for you
Welcome to Vodafone
Thank you for choosing us as your communications partner. We look forward to working closely with you so we can meet your organisation's individual requirements. Our aim is to enable you to:
- Get closer to the public
- Improve the effectiveness of your workforce
- Simplify your communications
- Secure your organisation's information
The network you can depend on
Our network has been the network of choice for commercial and public sector organisations for the last 25 years. In fact, we now have over 1 million public sector customers. The levels of service and security we provide are extremely high.
This is reflected by the fact that we were the first network operator to achieve Business Continuity Standard BS255999 and CESG accreditation for our remote connectivity solutions.
We have even been recognised by our competitors O2 as the network that offers the fastest mobile internet browsing.
Keeping your business one step ahead
From simple mobile email solutions to sophisticated applications on your phones, we have everything to keep your organisation on the move.
We are committed to supporting you in a number of ways – from analysing your teams' requirements to keeping your services running smoothly. And through our partnerships with leading technology providers, we will continue to find innovative new ways to help you get more from your communications.
We can help you simplify and improve the way you work with colleagues, partners and suppliers. Our unified communications solutions integrate your fixed, mobile and internet communications into one seamless service – saving you time and money every day.
And our secure remote access solutions make it easy for your staff to access email, the web and your organisation's networks – without compromising security.
We are with you every step of the way to ensure your transition to Vodafone is as smooth as possible.
Your organisation will have a dedicated point of contact who will ensure you have all the relevant information before joining us. They will also be with you on-site the day you switch to Vodafone – ready to answer any questions you or your employees may have.
Vodafone VIP gives you and all your employees the chance to get tickets to some of Britain's best events. Whether you're into fashion, festivals or Formula 1™, it's our way of saying thank you for being a Vodafone customer.
You and your employees can enjoy the benefits of Vodafone VIP simply by registering at vodafone.co.uk/vip.
Vodafone Employee Advantage Programme
We can also offer your staff exclusive deals through our Vodafone Employee Advantage Programme. They and up to five other family members or friends can save up to 20% on their monthly price plan – as well as enjoying other valuable benefits.
Please contact your Vodafone Account Manager to find out more.
Supporting your business
Whenever you or your employees need any advice or assistance, just visit our online Support Centre.
Dedicated customer service team
As a Public Sector customer, you will benefit from expert help and advice from our customer service team. And should the worst happen, we also provide a full disaster recovery solution that ensures the continuity of your phone and email services.
Your contact number is 03333 043333, or +44 (0)1635 676061 if you are calling from abroad. There is a separate number for your employees, which is 03333 044444.
If you call us from a landline, you need to enter your mobile or account number. You will then be put straight through to a team member who will already have your details and be ready to support you. As this information also helps us identify your call during a disaster recovery situation, it is very important that you do this each time you call.
Phone lines are open 24 hours, 7 days a week, with a limited service available between 10pm and 8am.
You can also email us on:
- PS1.firstname.lastname@example.org for administration and general queries
- PS1.email@example.com for orders
- PS2.firstname.lastname@example.org for administration and general queries
- PS2.email@example.com for orders
- PS3.firstname.lastname@example.org for administration and general queries
- PS3.email@example.com for orders
Our goal is to answer 90% of calls within 15 seconds and respond to emails with 24 hours. Calls may be monitored for training, security and other purposes permissible by law.
Your first bill
This normally takes three weeks to arrive. It will probably be higher than subsequent bills because it also includes:
- Your line rental from the day your business joined us
- Next month's line rental in advance
- Any call or data charges not included in your price plan
After this, your bills will cover just one month's line rental and usage (depending on how regularly you've requested them).
Online ordering with Vodafone Corporate Online
Vodafone Corporate Online (VCO) is a secure extranet site that enables you to order products and services, analyse your billing status and manage your mobile base.
Please contact your Account Manager to register. After you've registered, you can access the VCO site at www.vcol.co.uk.
When you are unable to receive a call, Voicemail will take a message so you can play it back when you are free.To set up Voicemail, tap in 1211. Once it is activated, call 121 to access your messages.
To change your Voicemail settings, tap in 121 then 4 for Mailbox.
Personalise your Voicemail
To record a personal greeting, tap in 121, then 3.
If you want to leave a message for someone else, just tap in 121 before you dial their number. You will go straight through to their Voicemail – which is useful if you don't have time to talk.
Set a personal Voicemail pin before you leave the country so that you can access your mailbox whilst away. You will find more information on how to do this in our Support Centre under Messaging.
If you are already on a call, this feature tells you if another one is coming in. It also lets you switch between callers - so you can still use your mobile when you're waiting for an important call.
To set up Call Waiting, just tap in *43# on your phone.
When you have a new call coming in:
- Press 1 and send to end the first call and answer the second.
- Press 2 and send to hold the first call while you answer the second.
During the call:
- Press 1 and send to end the second call and revert back to the first
- Press 2 to swap between callers.
To cancel Call Waiting, tap in #43# on your phone.
It's easy to keep track of what's going on at home while you're abroad. When you arrive in a new country, your mobile will automatically search for a locally available network. If it doesn't, you can find Vodafone preferred networks and details on overseas rates at www.vodafone.co.uk/workabroad.
You can also text FROM and the country you're visiting (FROM FRANCE, for example) to 4636 - and we'll text standard network and cost information straight to you. Please note that the cost will appear as 'a charge up to £xx' in this text message. This reflects the standard rate – you will be charged according to your price plan.
Texting 4636 is free if you're in the UK, but standard roaming rates apply if you're abroad. You won't be charged for receiving the message sent to you from 4636.