Changes to your account

We’re making some changes to your account – this means your Direct Debit will be collected earlier than usual. Your Direct Debit will now always be collected seven days after your bill date. You may get two Direct Debit payments in the same calendar month. This will only happen once, and next month your bill will be just as normal.

Your price plan remains the same and your monthly minutes, text and internet allowances to use in the UK will start from the date on your bill.

Take a look at our Airtime T&Cs

What does this mean for me?

When we change your account, your Direct Debit will be collected earlier than usual. After this your Direct Debit will be collected seven days after the daet on your bill - we’ll take payment on or around the same day every month.

Can you change my Direct Debit?

As part of our commitment to you under the Direct Debit guarantee scheme, we’ll always give you advance notice of the date and amount of your Direct Debit.

Example: I get my bill on 2nd, I pay by Direct Debit on 16th

At the moment, you get your bill on the 2nd of each month, and your Direct Debit is collected on the 16th of each month. After we change your account, you’ll still get your bill on the 2nd, but your Direct Debit will be collected seven days after – on the 9th of the month. Your monthly allowances will start from the 2nd of the month.