Changes to roaming charges in EU-regulated countries and out-of-bundle call charges

We’re making two important changes on 23 July 2016. These are changes to roaming charges in EU-regulated countries, and changes to out-of-bundle charges.

This page explains what these changes are and how they’ll affect you.As they’ll happen automatically, you won’t need to do anything.

We hope you’ll stay with us, but as these changes will increase your monthly bill by more than the Retail Price Index (RPI), currently 1.3%, you’re entitled to end your agreement without charge.

If you want to do this, it's essential that you write to us - even if you've got a PAC code - within 30 days of receiving your text notification message at:

Vodafone Limited
The Connection
Newbury
Berkshire
RG14 2FN

This information only applies if you received a text from us directing you here. If you’ve received this information from anyone else, the details here don’t apply to you.

Changes to roaming charges in EU-regulated countries

From 23 July 2016, we’ll be updating the amount charged when using your device in our Europe Zone 1. The rate charged is based on the average Euro exchange rate on the 1 March, 1 April and 1 May each year, and then applied in July of that same year.

Standard roaming charges


Roaming charges in Europe Zone 1
Charges up to 22 July 2016 Charges after 23 July  2016
Making a call to another country (charged by the minute, 30-second minimum call charge) 4.3p 4.6p
Receiving a call from another country (charged by the minute, 1-second minimum call charge) 0.9p 0.9p
Data (including dongles) 4.3p a MB 4.6p a MB
 Text message  1.6p  1.8p
Picture message 4.3p 4.6p

These prices include VAT where applicable.

These changes won’t apply in our Europe Zone 2, which covers Albania, Bosnia and Herzegovina, Isle of Man and Channel Islands (inc. Jersey, Guernsey, Alderney, Sark and Herm), the Faroe Islands, San Marino, Switzerland and Turkey.

To save you from running up unexpected costs, we limit the amount you can spend on data outside your monthly allowance to €50 in our Europe Zones (including VAT where applicable). This equates to £36.39, but due to changes in the exchange rate, this will rise to £39.33 from 23 July 2016.

Once you’ve spent this amount, your data usage will stop – unless you’ve opted out of this data cap. To opt out, text UNCAP to 40209 or call 191 free from your Vodafone mobile.

Out-of-bundle call charges

From 23 July 2016, we’ll be changing our out-of-bundle charges for all calls to UK numbers. The new charge will be 55p a minute – and 55p for selected services, such as picture and video messaging. You’ll pay our out-of-bundle charges if you go over your monthly allowances or if your bundle doesn’t include any of these services.

Out-of-bundle charges (1-minute minimum call charge)

Standard UK charges Charges up to 22 July 2016 Charges after 23 July  2016
Calls to any UK mobile number, standard UK landlines (starting 01, 02 and 03) and voicemail 45p a minute 55p a minute
Channel Islands/Isle of Man landlines starting 01481, 01534 or 01624 45p a minute 55p a minute
UK text message 18p a message 35p a message
UK picture messaging 45p a message 55p a message
UK video messaging 45p a message 55p a message
Roaming picture messaging (excluding Europe Zone 1) 45p a message 55p a message
Roaming video messaging (excluding Europe Zone 1) 45p a message 55p a message
Freefone numbers starting 0500 45p a minute 55p a minute
Calls to Vodafone preferred directory enquiries number (118 881) Access charge of 45p a minute plus a service charge* of 80p a minute Access charge of 55p a minute plus a service charge* of 80p a minute
Radio-paging services (starting 076) 45p a call 55p a call
Personal numbering services (starting 070) 45p a minute 55p a minute
Call forwarding services (starting 07744 or 07755) 45p a minute 55p a minute
Video calls to Vodafone UK mobile numbers 45p a minute 55p a minute
Video calls to other UK mobile numbers 45p a minute 55p a minute
Calls to service numbers 08, 09 and 118 (access charge)   Access charge of 45p a minute plus a service charge* Access charge of 55p a minute plus a service charge*
Calls to numbers starting 0800 and 0808 FREE FREE
If your Monthly bundle does not include a data allowance you will pay as you use data, for each 100MB used per day. (a day runs from midnight to 11:59pm) £1.50 for each 100MB of data used per day
 
£2.50 for each 100MB of data used per day
 
International calls to our Europe Zone £1 a minute £1.50 a minute
International calls to the rest of the world   £1.50 a minute £2.00 a minute

*A service charge also applies for calls to service numbers. The organisation offering the service (such as your bank or travel agent) needs to advertise the service charge for the number alongside their service number.

If you make even a small number of calls to international numbers you may benefit from adding Vodafone International to your bundle. With Vodafone International you can make big savings on our standard international call charges with calls to international landline and mobile numbers from as low as 5p per minute. See our list of destinations and prices

To add Vodafone International for just £5 a month call 36888 free from your Vodafone mobile.