FAQs - expiring Rewards points on Pay as you go

If you collect Rewards points on Pay as you go, here are some important changes that you need to know.

As a Vodafone customer, we want you to enjoy the best experience. That's why we've decided to offer one rewards programme for both our Pay monthly and Pay as you go customers - VeryMe Rewards. This means we are closing the existing Rewards on Pay as you go programme.

You can spend any remaining Pay as you go rewards points from your balance until 27 September 2020. For further details on how to access the Pay as you go rewards catalogue, and how to join VeryMe Rewards, please head to rewards.vodafone.co.uk.

When will my Rewards points expire?

As Rewards on Pay as you go is soon coming to an end, all Rewards points will expire on 27 September 2020 at 23:59 to give you sufficient time to use up your points.

After 27 September you won't be able to spend any points that have expired.

How will I know my points are expiring?

We'll text you the balance of your expiring points closer to the time, so you know how many you need to spend by 27 September. This time your total valid points balance will expire.

What if I have not collected points yet?

If you have never collected points before as you have recently joined or have never collected a code and have not joined Auto-collection, you will not be able to do so from 27 July 2020.

What can I spend my points on?

There are loads of ways you can choose to spend your points. Check out our full range of rewards.

How can I spend my points?

You can spend your Rewards points in the My Vodafone app.

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Or, if you want to redeem points online, log in to Rewards on Pay as you go.

How can I access VeryMe if I am not already a member?

You can access VeryMe Rewards in the My Vodafone app. Simply open the app and you'll see VeryMe Rewards on the homescreen.

If you don't have a smartphone, we will start sending monthly treats straight to your phone starting from 10 August. You'll need to have text message marketing preference turned on to receive these. Just remember, turning on your text message marketing preference means you will start receiving Vodafone special offers and updates as well as VeryMe Rewards. You can review your marketing preferences by logging in to your account here.