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Check our most popular questions

  • How do I get a network unlock code?
    • If you're a Pay as you go, Pay monthly or small business customer fill in our online form
    • If you're a corporate or public sector customer, please contact your account manager
    • If you've already submitted our online form, but your request has been rejected, please see I'm having problems getting a network unlock code
  • How do I check coverage in a specific area?

    Use the coverage viewer to search for your postcode (or place name or motorway junction etc).

    And if you think there's a problem with network performance in your area, get in touch.


  • How does Vodafone family work with business bundles?

    Unfortunately you can’t set up Vodafone Family on your business number, but if you’re a personal customer you can add business numbers to your group and call them free. If they call you, though, they’ll be charged as normal on their bundle.

  • Call us

    Call us

    You can contact our advisers Monday to Sunday from 8am to 9pm. Or speak to your account manager.

    From your Vodafone mobile

    191 in the UK
    +44 7836 191 191 from abroad
    Calls are free if you're a Pay monthly or a Pay as you go customer

    From other UK landlines or mobiles

    03333 040 191  in the UK
    (standard call charges apply)
    +44 7836 191 191 from abroad
    (standard international call charges apply)

    Looking to join us?

    0845 894 2710
    (calls cost 2p a minute plus your phone company's access charge)

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    Come and see us in store

    Need to speak to someone in person? We’d love to see you. Use our store locator to find out where your nearest store is.

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    Ask the Vodafone Community

    Ask questions and share tips with other customers. Or get expert help from our advisers within 24-48 hours.