Check our most popular questions

  • How can I check my balance?

    There are lots of simple ways to check your balance.

    • Enter * # 1345 # then SEND from your Pay as you go phone (free call)
    • Call 2345 from your Vodafone mobile (free call)
    • Call the Pay as you go credit line on 03333 048048 (this is a chargeable call) from any other phone
    • Log into My Vodafone
    • On your iPhone, BlackBerry® or Android™ phone - if you’ve downloaded the My Vodafone app
  • How do I redeem my points?

    You just need to log in to your Rewards on Pay as you go account to redeem the points you’ve collected. To log in, you just need to enter your phone number, then:

    • Complete the security check by typing the word shown into the box
    • We’ll send a security code to your phone
    • Type the security code into the box
    • Once you’ve logged in, you can also check your points balance and any codes you haven’t used yet.
  • How do I top up?

    It's quick and easy to get more credit


    Top up online with PayPal, or a debit or credit card 

    Top up through My Vodafone

    Top up by adding more data to your tablet, Mobile Wi-Fi device or data dongle

    How to top up

    Other ways you can top up

    By phone
    Call 2345 free from your Vodafone mobile. You’ll need your debit or credit card. And you can also save your card details securely to top up even faster next time.

    My Vodafone
    Just register or log in to your account and choose ‘TopUps and payments’. You can top up with your debit or credit card and store your card details securely, so it’s even quicker and easier next time. And you can set up a regular top up by Direct Debit with our Automatic TopUp service

    Big Value Bundles
    Enjoy unlimited texts, and loads of UK minutes and data with a £10, £20, £30 or £40 Big Value Bundle. Just register or log in to your account and choose ‘TopUps and payments’ to confirm your mobile number. Then opt for ‘Choose a service’ to buy your Big Value Bundle. It’ll run for 30 days and renew automatically.

    With a voucher
    Activate the voucher by calling 2345 free from your Vodafone mobile or go online and follow the simple steps to top up.

    At a cash machine
    You can top up at over 50,000 cash machines across the UK – just look for the green TopUp logo. The minimum you can top up is £10. Insert your debit or credit card and follow the on-screen instructions. Your TopUp will be applied within 10 minutes.

    You’ll need:

    • Your debit or credit card
    • The phone number you want to top up

    With a swipe card
    Pick up a TopUp swipe card for free from any Vodafone store. Once you’ve got one:

    • First, link the swipe card to your phone by calling 2345 free from your Vodafone mobile and follow the simple instructions
    • Use the swipe card to top up at any shop that displays the green TopUp logo
    • Choose the amount you want to top up (from £5 to £50)
    • Hand your swipe card to the retailer to add the top up to your phone
    • Pay by cash or with a debit or credit card

    Mobile banking app
    Your bank might offer top ups through their mobile banking app. This is subject to availability.

    Top up while you’re abroad
    The easiest way is to top up online using any of the methods shown on this page.

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  • Call us

    Call us

    You can contact our advisers Monday to Sunday from 8am to 9pm.

    From your Vodafone mobile

    191 in the UK
    +44 7836 191 191 from abroad
    Calls are free for Pay monthly and Pay as you go customers

    From other UK landlines or mobiles

    03333 040 191  in the UK
    (standard call charges apply)
    +44 7836 191 191 from abroad
    (standard international call charges apply)

    Looking to join us?

    08080 408 408
    (free from all UK landlines and mobiles)

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    Need to speak to someone in person? We’d love to see you. Use our store locator to find out where your nearest store is.

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