We understand that this is a difficult time – we'll try to make these next steps as quick and simple as possible.

Tell us about your illness, or another Vodafone customer's, and you can request changes to a Vodafone account free of charge. You (or your representative) can close the account, change to Pay as you go, or transfer the account to someone else.

Or, if you prefer, you can call our dedicated team instead.

We'll email you within 10 working days to confirm we've made the change(s).