Bundle details

More information about what’s included in your chosen bundle.

What’s included?

UK data, minutes and texts

An allowance to call standard UK mobiles and landlines (starting 01, 02 or 03), texts to UK mobiles and use 4G data.

Out-of-bundle charges

If you exceed your UK allowances, you’ll pay.

Description Price
Data within the UK You will be charged £6.50 for every 250MB of UK data you use outside your allowance..
Calls to non-geographic numbers starting 0800 or 0808 Free

If you exceed your inclusive roaming data allowance, you’ll be charged our standard roaming rates for the country you’re in.


These are the types of calls and texts not included in your bundle allowances and their prices.

Description Price
Calls to non-geographic numbers starting 084 or 087 Access charge of 55p a minute (inc. VAT) plus a service charge*
Calls to directory enquiries (starting 118) Access charge of 55p a minute (inc. VAT) plus a service charge*
Calls to premium-rate services (starting 09) Access charge of 55p a minute (inc. VAT) plus a service charge*
Calls to non-geographic numbers starting 0500 55p a minute (inc. VAT, 1-minute minimum call charge)
UK picture messages (up to 300KB) 55p a message (inc. VAT)
UK video messages 55p a message (inc. VAT)
Calls to Europe £1.50 a minute (inc. VAT)
Calls to our Rest of World zone £2 a minute (inc. VAT)
Text messages abroad (up to 160 characters) 35p a message (inc. VAT)

* A service charge also applies for calls to service numbers. The organisation offering the service (such as your bank or travel agent) needs to advertise the service charge for the number alongside their service number.

Other charges

Download our full list of prices [PDF: 1.66MB]

Other useful information

RPI (Retail Price Index)
Each April, your bundle price will increase by an amount equal to the RPI rate published in March of that year. We’ll publish this rate on our website.

Credit check
If you’re joining us on Pay monthly, we’ll carry out a credit check. Find out more about our credit checking policy

Cancellations
You can cancel your contract at any time during the first 30 days with a full refund. After this you'll need to pay an early termination fee to cover the remaining cost of your contract.