Vodafone Care

Need help? Book some time with an expert

Need help with your device? Our experts in the Tech Team are on hand to solve any device or setup issues, helping you connect to the things and people you love.

Full device setup
Start enjoying your new phone or tablet as soon as you walk out of our store. Our experts can take the hassle out of transferring your contacts, pictures and media. They can help you set up your new account, recommend apps, and set your privacy and safety preferences. 

You can book a one-to-one tutorial that we’ll design to meet your individual requirements. Learn how to make the most of your device and your favourite apps, either in a one-off session or as often as you need.

Brilliant fix
We can fix 90% of all software issues for phones and tablets in store, and in less than an hour. And you don’t even need to be a Vodafone customer.

Book time with a Tech Expert

Treat yourself and upgrade early

Man jumping

When you’ve got your eye on the latest smartphone, or your old phone is ready to be replaced before the end of your agreement, you don’t want to wait. That’s why we let you upgrade early - either at no extra cost, or for a fee depending on your plan.

  • Essentials, Red Extra and Red Entertainment plans
    - choose a Flexi-upgrade after 6 months
  • Red or Red Value Bundle – upgrade up to 60 days early
  • All other plans – upgrade up to 30 days early
  • 12-month SIM only plans – upgrade after 3 months

Log in to My Vodafone to find out when and how you can upgrade.

Phone not working? We’ll lend you one

Man using phone

We know how important it is to be connected to your world. That’s why if the unthinkable happens and something goes wrong with your phone, our online guides and in-store technical experts can help you sort out most issues.

Sometimes, we may need to send your phone for repair. If you bought it from us, we'll lend you a courtesy phone while yours is being fixed (subject to availability) – so you can stay connected to the people and things that matter.

Simply pop in to your nearest store and one of our friendly advisers will be happy to keep you connected.