Worry-free services designed for you
Treat yourself and upgrade early
When you’ve got your eye on the latest smartphone, or your old phone is ready to be replaced before the end of your agreement, you don’t want to wait. That’s why we let you upgrade early - either at no extra cost, or for a fee depending on your plan or bundle.
- Essentials, Red Extra and Red Entertainment plans
- choose a Flexi-upgrade after 6 months
- Red or Red Value Bundle – upgrade up to 60 days early
- All other plans – upgrade up to 30 days early
- 12-month SIM only plans – upgrade after 3 months
Log in to My Vodafone to find out when and how you can upgrade.
Phone not working? We’ll lend you one
We know how important it is to be connected to your world. That’s why if the unthinkable happens and something should go wrong with your phone, our online guides and technical experts can help you sort out most issues.
Sometimes, we may need to send your phone for repair. If you bought it from us, we'll lend you a courtesy phone while yours is being fixed (subject to availability) – so you can stay connected to the people and things that matter.
Simply pop in to your nearest store and one of our friendly advisers will be happy to keep you connected.