Add to Plan and Charge to Bill

What is Add to Plan?

Add to Plan is an option on all plans. It allows you to pay for your entertainment subscriptions all in one place - through your Vodafone bill. Plus, you can manage all your subscriptions in one handy place too – through Subscriptions+

What's the difference between Add to Plan and Charge to Bill?

Add to Plan operates using a method called ‘Charge to Bill’ – you might have heard other network providers using this term. The Charge to Bill function allows you to buy digital goods and digital services from various merchants that do not directly work with Vodafone, and charges the cost to your Vodafone bill. This includes the Add to Plan entertainment subscriptions, but also one-off purchases, like a text-donation to a charity, donations or an in-app purchase.

If you’re a Pay monthly customer, any purchases made using Add to Plan or Charge to Bill will be added to your monthly bill. If you’re a Pay as you go customer, it will be taken from your credit.

What can I buy through Add to Plan?

You can pay for entertainment subscriptions to discovery+, YouTube Premium, Spotify Premium, Netflix or Amazon Prime through Add to Plan. Remember - even if you already have one of these as part of your inclusive entertainment plan, you can still add another subscription through Add to Plan.

If one of the subscriptions you’ve chosen comes with a free or low-cost trial, when the trial is over the full monthly subscription cost will be added to your next Vodafone bill – don’t worry, we’ll let you know when the trial period is ending.

What can I buy through Charge to Bill?

1. App store products: Charge your purchases from Google Play Store, Apple’s App Store or Microsoft to your bill. You’ll need to select this option in the specific app store’s account settings – choose ‘Charge to Bill’ under your payment methods. For any service, you may need to verify your mobile number when using Charge to Bill.

2. Charitable donations: You can make charitable donations either as one-off donations or an ongoing regular donation. Usually this is done by either texting the charity a donation request, or filling in a form on the charity’s website. Charities using this donation method must be regulated by a recognised charity regulation body.

3. Services from other merchants: The Charge to Bill method allows you to buy digital goods and digital services from merchants that do not directly work with Vodafone – like games, music, movies and more. The purchasing of digital goods and services from other merchants is regulated by the Phone-paid Services Authority. Vodafone monitors that merchants follow the regulations in place to protect consumers.

How do I manage my Add to Plan subscriptions?

• To sign up head to Subscriptions+

• Here you’ll see a list of our partners, and the offers available to you

• Select the subscription partner or partners you want to add to your bill

• Confirm and follow the on-screen instructions

• You may need to verify your mobile number

If you already have a subscription using a different payment method (like a credit card) with one of the entertainment partners displayed - like Spotify Premium - but want to charge it to your Vodafone bill going forward, you must cancel your current subscription first. When your current billing period ends, return to Subscriptions+ and follow the steps above to re-start your subscription through Add to Plan.

Please note – new Pay monthly customers now need to wait up to three months before being able to charge items to their Vodafone bill. Inclusive entertainment plans purchased through Add to Plan can be used from the start of your contract.

Who do I go to if I need support with an Add to Plan or Charge to Bill purchase?

Add to Plan: If you have any billing issues with any Add to Plan purchases, please contact us for help and support. If you have any issues to do with the entertainment service itself, like log-in problems, content not loading etc. please contact the specific merchant.

Charge to Bill: For purchases using Charge to Bill, the merchant is responsible for both billing and operational issues. This position is mandated by UK regulation. Remember to read the terms of service and follow the on-screen instructions - you may need to verify your mobile number to complete the purchase. All sales should be accompanied by an SMS or email receipt with full support details attached.

For more information read our after-sales frequently asked questions. The Premium Rate Services market is regulated by the Phone-paid Services Authority.

Payment and spending limits

In addition to the normal business spend limits, there is an additional government legislation called the Payment Services Regulation 2017 (PSR17) which means there's a limit to how much you can charge to your mobile bill using these payment services. This limit is £40 per transaction and £240 in a single billing period. This includes the total bill of in-app purchases, premium rate texts, subscription services and calls to numbers starting 09, 118, 087 and five digit short codes starting with 6, 7, or 8.

If you reach this limit, you won’t be able to charge anything else to your account that month. Some merchants may choose to limit what you spend for themselves.

For voice-based services, the £40 single transaction is limited to the Service Charge element of the call. A charge for voice calls will combine both the Service Charge and the Network Access Charge.

You can also look up premium rate charges.

You can control additional charges by either applying a bar to stop all charges, or go to My Vodafone Spend Manager to set a monthly spend limit for each handset in your account. Please be aware, Spend Manager does not cover every type of Charge to Bill purchase – you can keep an eye on your spending using the My Vodafone app.