Network issues? Let us know

If you’re an existing customer, you can use our new Network Satisfaction feature in the My Vodafone app to share any feedback or frustrations about your signal or our network performance. In return, we’ll give you a 250MB UK data bonus to use for seven days – it’s our way of saying thanks for helping us improve.

Please share as much feedback as you want, but bear in mind that you can only collect one data bonus every 30 days.


Benefits

  • Feedback made easy

    Tell us about any network issues, no matter where you are, with just three clicks in the app. And if you don’t have a data connection, don’t worry – your message will be sent as soon as you’re back online.

    Tell us about any network issues, no matter where you are, with just three clicks in the app. And if you don’t have a data connection, don’t worry – your message will be sent as soon as you’re back online.

  • Help us to help you

    If you tell us about your network experience, we can understand what’s not working and figure out how to improve our service. Ultimately, that adds up to a bigger and better network for everyone.

    If you tell us about your network experience, we can understand what’s not working and figure out how to improve our service. Ultimately, that adds up to a bigger and better network for everyone.

  • Thank you for sharing

    To say ‘thank you’ for your feedback, we’ll give you a 250MB data bonus on top of your monthly allowance. This will last for 7 days, and we’ll make sure you use the bonus data before the rest of your monthly data allowance.

    To say ‘thank you’ for your feedback, we’ll give you a 250MB data bonus on top of your monthly allowance. This will last for 7 days, and we’ll make sure you use the bonus data before the rest of your monthly data allowance.

Give us instant feedback with the My Vodafone app

Instantly share your network feedback in the My Vodafone app, wherever you are. See the data, minutes and texts you're using, and track your spending, bills and rewards when you’re on the go.

‘Best in test’ for voice in London

It’s official. Following recent tests from industry experts P3, Vodafone has come out on top as the as the best network for voice calls in London, Belfast, Birmingham and Bristol. So you can count on us for crystal-clear voice calls, super-fast connection times and outstanding 4G coverage.

The same tests also highlight Vodafone as the best network in Glasgow and Liverpool. So you can count on us for faster downloads and super-smooth streaming, too – all on our most reliable network ever.

 

Check your coverage

Simply enter your location into our coverage checker to see the signal strength you can expect in your area, both indoors and out.

 
  • More than just a one-off?

    If you’re having a persistent network issue, you should contact our customer services team 7 days a week through Live Chat or by calling 191 free from your Vodafone mobile.


The Vodafone difference

  • 4G as standard

    Our fast, reliable 4G network comes as standard on Pay monthly, so you can do more of what you love even faster.

    Our fast, reliable 4G network comes as standard on Pay monthly, so you can do more of what you love even faster.

  • The best entertainment

    Choose a NOW TV Entertainment Pass, Spotify Premium or Sky Sports Mobile TV, only on Red Entertainment plans.

    Choose a NOW TV Entertainment Pass, Spotify Premium or Sky Sports Mobile TV only on Red Entertainment plans.

  • Network Satisfaction Guarantee

    If you’re not totally happy with our bigger and better network, tell us – and we’ll make sure you’re satisfied.

    If you’re not totally happy with our bigger and better network, tell us – and we’ll make sure you’re satisfied.