Bill and payment support

Missed a payment, struggling to pay your next bill, or need help getting back on track? Let us know what’s going on and we’ll help figure things out.

We can chat you through the support we can provide, like:

Setting up a payment plan that works for you
Changing your bill due date
Reviewing your contract options

Figuring out your finances

When stress hits, it can be hard to see a way out of a problem – but everything can be figured out. You can get a clearer idea of your finances by taking a two-minute debt test with StepChange, the Debt Charity.

Take two-minute debt test

Support when you need it

How to pay a bill

Set up a Direct Debit and you’ll never miss another payment - plus other ways to pay.

Cost of living support

Find out how we can help with the cost of living, including our range of social tariffs.

What if I miss a payment?

It happens, but don’t worry, we can get you back on track. Just get in touch and we can help.

Your credit file

Learn what happens to your credit file if you make a late payment, plus how to contact us about your file.

Frequently Asked Questions

Need a little more help?

For help with more than just your Vodafone bills, there are lots of friendly, independent organisations that can support you free of charge.

StepChange Debt Charity

StepChange are the UK's leading debt charity for free expert advice and debt management. They can even help you apply for Breathing Space, the government’s debt respite scheme.

Get debt help from StepChange

Citizens Advice Bureau

Get independent and impartial advice from the Citizens Advice Bureau on a wide range of topics - not just finances. They can advise and help with rental problems, separating, immigration, parking tickets and more.

Search for advice

Money and Pensions Service

Talk to the team at MaPS for free and impartial debt advice, and general help with managing money and pensions. Formerly the Money Advice Service, Pensions Advisory Service and Pension Wise.

Learn more about MaPS