If you’ve tried our common solutions and are still having connection difficulties, you can try some of the more advanced solutions found in your router’s General User Interface (GUI).
The GUI is a useful tool for tracking and analysing your broadband usage, as well as modifying your router settings to suit your home environment.
Accessing the GUI (General User Interface)
To access the interface, simply connect to your router and enter vodafone.connect into the URL bar of your browser to go to the login screen. Then enter your Vodafone Wi-Fi Hub admin password to access the main menu. If you’re still using your default admin password, you can find it on the bottom of your router.
Once logged in, you’ll be able to change your Wi-Fi and hub settings, including the Wi-Fi password you use to establish a wireless connection to your broadband.
You can use your router’s GUI to analyse and better understand how you're utilising your bandwidth. Bandwidth is the total amount of data your router is capable of transmitting to all devices at any given time.
If you have lots of devices in your home your bandwidth may be stretched. As devices compete for bandwidth, some may experience a loss of connection.
Please follow our step by step guide or watch our handy video to take control of the bandwidth in your home.
To manage your bandwidth, you first need to activate the bandwidth analytics feature, which can be accessed through your router's general user interface (GUI).
To access the GUI you should type vodafone.connect into your browser’s URL field while your device is connected to the router.
Once logged in, select Status & Support from the menu, then use the dropdown menu to switch from Basic Mode to Expert Mode.
Select the Analytics option that appears on the left-hand side of the screen.
The analytics feature is switched off by default. Drag the slider and click the Apply button to start collecting data. Your data will not be available to analyse until two hours after activation.
Collecting bandwidth data for an extended period can place unnecessary strain on your router. Therefore we encourage you to deactivate this feature after 48 hours have passed.
With the analytics feature enabled, you will be able to track the bandwidth usage of all connected devices, with options to filter by applications, uploads and downloads.
Limiting device bandwidth
If you wish to limit the amount of bandwidth that connected devices can use, in the event of a device using too much, you can limit it to a percentage of the total available bandwidth. Follow the steps below to do this.
To access the bandwidth limiter select Settings from the left hand side of the screen, followed by QoS Control.
QoS controls will be disabled by default. Use the slider to activate your QoS controls. All of your current and previously connected devices will be displayed.
You can now allocate a percentage of total bandwidth to each device. Please note that any devices you choose not to limit will have access to the full range of your router's bandwidth.
All devices will be allocated 100% of the available bandwidth by default. Use the sliders next to each device to allocate the available bandwidth for uploads and downloads, then click Apply.
Selecting Wi-Fi channels and splitting SSID
Wi-Fi routers operate on one of two frequencies: 2.4GHz and 5GHz. Devices connected to your router will switch between these frequencies simultaneously.
If you are regularly experiencing interference or your connection is dropping, you can split your router SSID from within your router’s and manually decide which frequency each device should connect on.
To manually split your router’s SSID, you must first access the GUI.
To do this you should type vodafone.connect into your browser’s URL field while your device is connected to the router.
Next, select the Wi-Fi tab from the GUI menu bar. Turn the Split SSID switch to on.
The GUI will now begin displaying two SSIDs, Main Wi-Fi and Wi-Fi 2.
Wi-Fi 2 will be switched to off by default. Switch it on to make both SSIDs available.
Once Wi-Fi 2 is activated, two separate Wi-Fi networks will be displayed.
You will now be able to set a name and password for both SSIDs and choose a level of security.
With expert mode enabled, navigate to the settings option found in the Wi-Fi tab.
This will allow you to manually manage the bandwidth and preferred channels for each SSID until you find the settings that work best for your home.